Are you passionate about fashion and delivering exceptional customer experiences? Join the support team of one of the world's largest clothing companies and help customers enjoy a seamless shopping experience while working in an international and dynamic environment.

Why Join Us?

Hybrid work model
International and multicultural workplace
Long-term career growth opportunities
Full training and continuous development

About the Role

As an Italian Customer Support Specialist, you'll be the first point of contact for customers, providing professional and friendly support through phone and written channels. Your mission is to ensure every customer receives an outstanding service experience.

Your Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Assist customers with questions regarding orders, deliveries, payments, exchanges, and returns.
• Offer product information and guidance about the latest fashion collections.
• Troubleshoot customer issues and provide effective solutions.
• Escalate complex cases to the appropriate internal departments when necessary.
• Deliver a positive customer experience while representing a globally recognized fashion brand.

Requirements

Native or fluent Italian (C1/C2).

English level C1 or above.

Excellent communication and interpersonal skills.

Customer-focused mindset with strong problem-solving abilities.

Good computer skills.

Ability to work in a team within an international environment.

High School Diploma.

EU Passport/ID or a valid Portuguese Residence Permit.

Benefits

Base Salary: 1400€ gross/month

Stable Career Path

• Initial 12-month employment contract.
• 12-month contract extension.
• Permanent contract after 2 years.

Working Schedule

• 40 hours per week.
• 8-hour shifts plus a 1-hour lunch break.
• Rotational shifts, Monday to Friday.
• Operating hours between 08:00 AM and 09:00 PM.

Why You'll Love This Opportunity

• Join one of the world's leading fashion retailers.
• Hybrid working model for greater flexibility.
• Comprehensive onboarding and paid training.
• Modern, international work environment.
• Real opportunities for career progression and professional development.
• Be part of a passionate team that helps customers stay connected with the latest fashion trends.

If you're ready to combine your language skills with your passion for customer service and fashion, we'd love to hear from you.