D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities:

• Provide operational support for OT systems in lab and production
• Support laboratory instruments and manufacturing equipment
• Ensure system availability, reliability, and compliance (GxP)
• Perform:
• Incident resolution
• Root cause analysis (RCA)
• Change implementation (change control process)
• Manage hardware/software lifecycle of OT assets
• Coordinate procurement of OT-related equipment
• Act as interface between:
• Local lab/production users
• Global IT teams
• Vendors / equipment suppliers
• Support validation and compliance activities (where required)
• Maintain documentation aligned with regulated standards

Requirements

• OT / industrial IT experience (lab systems, manufacturing systems)
• Understanding of GxP compliance
• Experience with validation / regulated environments
• Strong troubleshooting and vendor coordination
• Knowledge of integrated IT/OT systems
• IT support / Service Desk / Field Support experience
• Flexible and team oriented person
• Experienced working in multinational teams
• Fluency in English and French (spoken and written)
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?