Jobs Companies iKnowHow S.A. IT Support & Systems Specialist

About this IT Support & Systems Specialist role at iKnowHow S.A.

iKnowHow S.A. · Onsite · Alimos, Attica, Greece

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We’re looking for curious, driven people who want to create impact through technology—and grow with us.

As we continue to grow, we are seeking a motivated IT Support Engineer & Systems Specialist to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.

Responsibilities

  • Act as the primary point of contact for users seeking technical assistance, providing support with a calm and customer-focused demeanor.
  • Perform remote and on-site troubleshooting through diagnostic techniques and tools.
  • Guide users through step-by-step problem-solving processes and identify the best solutions.
  • Escalate complex, unresolved issues to the appropriate higher-level support or external vendors when necessary.
  • Assist in the maintenance and administration of core infrastructure technologies.
  • Develop and maintain scripts or automations on IT-related platforms to streamline daily operations.
  • Proactively identify bottlenecks and suggest practical improvements to support procedures and internal processes.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related technical field.
  • 2 years of proven experience in a Helpdesk, Technical Support, or Junior SysAdmin role.
  • Basic scripting/automation knowledge (e.g., PowerShell, Python, or Bash) is highly preferred.
  • Hands-on experience or familiarity with Microsoft 365 administration.
  • Knowledge of Virtualization (VMware) and Backup solutions (Veeam).
  • Strong analytical skills with the ability to diagnose and resolve hardware and software issues efficiently.
  • Strong organizational skills and the ability to manage multiple tasks and stakeholders simultaneously.
  • Professional proficiency in English (both written and spoken).
  • Excellent communication and interpersonal skills.
  • Customer-focused with a calm and patient demeanor

Benefits

  • An attractive salary package
  • Private health insurance plan
  • Career development and growth opportunities
  • Continuous training via personalized seminars
  • An amazing private & open-office workspace in Athens #LI_Onsite
  • Stable and enjoyable working environment
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About iKnowHow S.A.

At IKH we solve hard problems. We provide custom-built automation solutions to industry and software solutions to the public and private sector. We can acquire your data, communicate, store and process it to produce insights and present them in a responsive and intuitive manner. Our tailor-made services culminate in cyber-physical systems where the physical and computational elements are intertwined to augment human capabilities.

Our mechanical and electrical engineers have brought to life close to twenty robotic solutions for the off-shore, oil & gas, nuclear, and the wind power industry. We have designed and engineered autonomous robots to perform ultrasonic testing of wind turbine blades or to replace tracked trenching machines operating in the subsea environment. More than 40 large scale web development and IT projects for private and public institutions, local subsidiaries of international organizations, and national authorities have been undertaken and successfully delivered by our software development teams.

Over the past six years, we have raised our sales six-fold and established offices in Luxembourg and London. Our headquarters are in downtown Athens (Neo Psyhiko) and our robotic team is headquartered in the outskirts of greater Athens.

At IKH we hire the best & brightest. We believe that talented individuals give credence to the maxim ‘the whole is greater than the sum of its parts’ and we strive to foster an environment where freedom, responsibility, innovation, and self-discipline flourishes. After all, a great workplace is synonymous to stunning colleagues, where employees don’t wait to be told what to do and behave like owners. Job candidates can seek for opportunities in four areas:

  • Robotics & IoT: A world-class team of electrical, mechanical, and software engineers with deep expertise in mechanical design and control, in data-driven intelligence, and in embedded systems. We design and engineer robotic solutions and our machines can sense, act, and adapt to demanding environments. We collaborate with our clients’ team, we ideate, we prototype and if need be we solicit funding from public or private sources.
  • The Digital Government team identifies, articulates, and analyzes business needs, translates them into specs, and implements fully the IT solution. We work with the private and public sector on process automation and optimization and on workflow and reporting solutions and when needed we apply advanced methodologies like lean and six sigma. We can engineer business intelligence and cognitive enterprise platforms to augment human decision making and we can ensure an organization’s Total Quality Compliance through an integrated and ISO-compliant management system.
  • EU Institutions Business Unit (EUI): Our Luxembourg office markets our digital government expertise primarily to EU institutions. Large government ought to adjust to and reap the benefits from the omni-channel, omni-content era. Our software development team has the experience and the caliber to help governments and international organizations embrace interoperability and openness and present their content in a device agnostic way.
  • Healthcare IT: evorad© is our RIS/PACS product suite. It is designed to cover a radiology department's needs from the moment the patients walk into the hospital until the moment they check out with a CD containing image files and their diagnostic report in hand. evorad© is the premier PACS solution of Greece’s National Health System and is used not only to process thousands of examinations daily but also as a teaching tool in most University Hospitals and Medical Schools. With over 10 years’ track record in the local market, evorad© has recently set up an office in Saudi Arabia with the mandate to market the PACS solution in the wider MENA region.

IKH is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

More information on our company can be found at http://www.iknowhow.com/ and at our YouTube channel.

See all jobs at iKnowHow S.A. →

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