We are seeking a Client Services Manager to oversee client relationships, service delivery standards, and issue resolution across a professional business environment. This role is ideal for someone who can build trusted client relationships while also improving internal coordination, reporting, and service consistency. You will act as a key link between clients and internal teams, ensuring expectations are clear, actions are followed through, and service quality remains high.

Nous recherchons un Client Services Manager pour superviser les relations clients, les standards de service et la résolution des problèmes dans un environnement professionnel exigeant. Ce poste convient à une personne capable de développer des relations de confiance avec les clients tout en améliorant la coordination interne, le reporting et la qualité du service. Vous agirez comme lien clé entre les clients et les équipes internes, en veillant à la clarté des attentes, au suivi des actions et au maintien d’un haut niveau de service.

Key Responsibilities

• Manage day-to-day client relationships, ensuring service expectations, deliverables, and communication standards are consistently met
• Act as the main point of contact for assigned clients, handling queries, escalations, updates, and service reviews
• Coordinate with internal teams to resolve client issues, track actions, and ensure timely delivery of commitments
• Prepare client reports, meeting materials, service updates, and performance summaries
• Monitor client satisfaction, identify recurring service issues, and recommend improvements
• Support onboarding of new clients, including documentation, process alignment, timelines, and internal handovers
• Maintain accurate client records, service agreements, communication history, and action logs
• Partner with commercial, operations, finance, legal, and compliance teams to support client requirements
• Identify opportunities to improve client processes, reporting quality, and internal service coordination
• Escalate risks, delays, or relationship concerns to leadership with clear recommendations

Responsabilités principales

• Gérer les relations clients au quotidien, en veillant au respect des attentes de service, des livrables et des standards de communication
• Agir comme point de contact principal pour les clients assignés, en traitant les demandes, escalades, mises à jour et revues de service
• Coordonner avec les équipes internes pour résoudre les problèmes clients, suivre les actions et garantir la livraison dans les délais
• Préparer les rapports clients, supports de réunion, mises à jour de service et synthèses de performance
• Suivre la satisfaction client, identifier les problématiques récurrentes et recommander des améliorations
• Soutenir l’intégration de nouveaux clients, y compris la documentation, l’alignement des processus, les calendriers et les passations internes
• Maintenir des dossiers clients exacts, les accords de service, l’historique des communications et les journaux d’actions
• Collaborer avec les équipes commerciale, opérations, finance, juridique et conformité pour répondre aux besoins clients
• Identifier les opportunités d’amélioration des processus clients, de la qualité du reporting et de la coordination interne
• Escalader les risques, retards ou préoccupations relationnelles à la direction avec des recommandations claires

Requirements

• Degree in Business Administration, Client Services, Communications, Management, or a related discipline
• Fluent in English and French, written and verbal
• Strong experience in client services, account management, relationship management, or service delivery
• Proven ability to manage client expectations and resolve issues professionally
• Excellent communication skills with the ability to work with senior stakeholders and internal teams
• Strong organizational skills with good attention to detail and follow-through
• Experience preparing reports, service updates, meeting notes, and client-facing documentation
• Comfortable working fully on-site in a fast-paced professional environment

Preferred Qualifications

• Experience in a regulated, financial, professional services, or international business environment
• Exposure to service-level agreements, client onboarding, or account governance processes
• Experience working with CRM systems, reporting tools, or client service platforms
• Prior experience supporting complex or high-value client relationships
• Ability to identify service improvement opportunities and support implementation

Exigences

• Diplôme en administration des affaires, services clients, communication, management ou domaine connexe
• Maîtrise du français et de l’anglais, à l’écrit comme à l’oral
• Solide expérience en services clients, account management, gestion de relations ou service delivery
• Capacité démontrée à gérer les attentes clients et à résoudre les problèmes avec professionnalisme
• Excellentes compétences en communication, avec la capacité de travailler avec des parties prenantes seniors et des équipes internes
• Solides compétences organisationnelles, avec une forte attention aux détails et un excellent suivi
• Expérience dans la préparation de rapports, mises à jour de service, comptes rendus et documents destinés aux clients
• Capacité à travailler pleinement en présentiel dans un environnement professionnel dynamique

Qualifications souhaitées

• Expérience dans un environnement réglementé, financier, services professionnels ou international
• Exposition aux accords de niveau de service, à l’intégration client ou aux processus de gouvernance de comptes
• Expérience avec des CRM, outils de reporting ou plateformes de services clients
• Expérience préalable dans le soutien à des relations clients complexes ou à forte valeur
• Capacité à identifier des opportunités d’amélioration du service et à soutenir leur mise en œuvre

Benefits

• Base Salary: €55,000 to €80,000 gross per annum, commensurate with experience
• Leave: 25 days paid annual leave in line with French statutory entitlements, plus RTT days applicable to the role

Avantages

• Salaire de base : 55 000 € à 80 000 € brut par an, selon l’expérience
• Congés : 25 jours de congés payés conformément aux dispositions légales françaises, plus jours de RTT applicables au poste

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Keller Executive Search: Recruitment and Headhunting Paris

Equal Employment Opportunity and Non-Discrimination Policy

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