Job Title

Job Description Summary

Job Description

Core function

• Responsible for the day to day FM service delivery at Microsoft office.
• Fully understand the contribution that FM Ops can make to a client's organisation.   Provide advice on technically complicated matters.
• Able to provide advice to clients on risk management matters including on handover of sites. Understand importance of Business Continuity Management.
• Provide advice to client on sustainability matters. Understand and keep aware of latest industry standards and new technologies.
• Understand responsibilities through the management agreement. Be comfortable giving advice and have early appreciation of client needs.
• Proactively manage supplier contracts.  Capable of tendering contracts
• Detailed knowledge of client contracts.
• Undertake line management where appropriate. Take responsibility for coordinating team wide initiatives and supporting recruitment
• Understand the service lines of the wider business. Put forward C&W's other services to clients on managed properties (e.g. H&S support, project mgt, tenancy support)
• Generates and implements improvements to their specific client accounts and local teams.
• Management of Budget and financial processes
• Financial responsibility for preparing and managing of our operational and capital budgets so as to achieve financial KPI’s of +-3%.
• Production of monthly analysis, re-forecasting and accruals of the Opex & Capex budgets to demonstrate achieving financial KPI’s.
• Assists in providing information and reports necessary for the development of capital budgets for the facility.  This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
• Acts as Building Ambassador for the local site client’s occupants

Principal Responsibilities

• Appropriate and consistent level of RE&F vendor management . Participation in the local vendor sourcing process; negotiation of local vendor contracts, tendering, development of the service transition plans, and management the implications of operational changes.
• Development and management of local FM operating budgets and cost efficiency efforts.
• Preparation of periodic FM status reports that measure progress against agreed upon initiatives, benefits, issue resolution and service levels. Monitoring of the local facility management needs to anticipate future FM requirements and assess the external marketplace to identify improvement opportunities.

Personal attributes

• Expected to be thoroughly familiar with the management contract, vendor agreements, and other building/facility contracts and all requirements contained therein.
• Proactively inspects the facility, systems, rooms, common areas, etc. to ensure office is maintained to a high standard
• Attend regular C&W FM team management meetings.
• Monitors and manages facilities request system
• Trains client employees how to use FSC (Facilities Service Centre) through regular communications and RE&F appropriate working processes set up in the office.
• Managing of outsourced service providers to ensure the satisfactory performance and compliance with contract obligations.
• Input into the FM Health & Safety program to ensure compliance with all relevant workplace Health & Safety legislation and compliance with companies’ policies and procedures
• Work alongside with clients of real estate department to coordinate and manage contractors for internal moves for planned head count growth
• Data gathering, analysis and reporting - Sustainability, Energy, Utilities etc.
• Identifying and documenting internal policies and procedures, providing clear communication to subordinates and client employees.
• Collect, assemble and prepare reports using Excel, PowerPoint and Word.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.