Job Overview
- Oversee the daily management, maintenance, and optimisation of the website.
- Act as the main point of contact for all website-related requests.
- Collaborate closely with Global Sales business and marketing teams, internal developers, and external stakeholders to ensure efficient handling of website updates, enhancements, and technical issues.
- Require hands-on website management experience, good SEO knowledge, basic technical understanding, and strong cross-team coordination skills.
- Initial focus will be on LATAM markets, with potential expansion to other regional websites and domains.

Key Responsibilities
Website Operations & Management
- Manage day-to-day website content updates, including landing pages, banners, campaign pages, links, and other website elements.
- Coordinate website maintenance, enhancements, and technical fixes with the development team.
- Ensure website content is accurate, up-to-date, functional, and aligned with business requirements.
- Monitor website performance, loading speed, broken links, and mobile responsiveness.
- Support additional regional websites and domains as required.

SEO & Website Optimisation
- Support on-page and technical SEO improvements, including metadata, keywords, internal links, URL structure, and indexing.
- Work with local teams to optimise website content for LATAM markets.
- Monitor website organic performance using Google Search Console, GA4, or similar tools.
- Identify SEO issues and coordinate improvements with developers and marketing teams.

Cross-Team Coordination & Project Management
- Serve as the main point of contact for internal and external website-related requests.
- Work closely with all Global Sales stakeholders, including regional team members, to understand website requirements.
- Communicate technical requests and development requirements clearly to Chinese-speaking developers.
- Manage website task priorities, timelines, follow-ups, and delivery status.
- Ensure website changes are reviewed, tested, and approved before deployment.
- Maintain clear documentation of website requests, changes, and outstanding issues.

Website QA & Technical Support
- Perform basic website QA covering page layouts, links, buttons, forms, tracking, and responsiveness across devices.
- Identify and report website bugs, technical issues, or unexpected changes.
- Coordinate troubleshooting and resolution with developers or external vendors.
- Support website tracking implementation and validation, including GA4, GTM, and UTM parameters.
- Ensure approved promotional content, disclaimers, and regional restrictions are correctly implemented.

Website Reporting & Continuous Improvement
- Monitor key website metrics such as organic traffic, page performance, user engagement, and conversions.
- Provide regular website updates, including completed tasks, outstanding issues, SEO performance, and improvement opportunities.
- Recommend website enhancements that improve user experience and support regional business objectives.

Job Requirements
Must-have
- 2–4 years of relevant experience in website management, digital operations, webmaster, or similar roles.
- Hands-on experience with CMS platforms or website administration.
- Good understanding of on-page and technical SEO.
- Basic knowledge of HTML, CSS, and website structure.
- Familiarity with Google Analytics 4 and Google Search Console.
- Experience coordinating website-related projects with marketing, business, and technical teams.
- Strong attention to detail, problem-solving, and task prioritisation skills.
- Working proficiency in English and Chinese (Mandarin), both written and spoken, to communicate with regional stakeholders and Chinese-speaking developers.

Good to have
- Basic JavaScript and Google Tag Manager knowledge.
- Experience with website migrations, domain management, redirects, DNS, and SSL.
- Experience supporting multilingual or multi-regional websites.
- Familiarity with SEO tools such as SEMrush.
- Understanding of website conversion optimisation and landing-page performance.
- Experience in financial services or other regulated industries.
- Spanish or Portuguese language skills would be an advantage.