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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the day-to-day operations of the more complex book of business that includes Custody, Defined Benefit, Foundations & Endowments, Funeral & Cemetery account types which includes daily review of cash balances, overdrafts, and lockbox activity. Processes contributions, distributions, pension payments, trade requests, stock donations, charitable gift annuities, fund accounting, and system coding requests. Aids in the account opening and closing process. Acts as a liaison between Client Managers, Account Managers, Investment Managers, and clients to deliver and enhance the perfect client experience.

Essential Duties and Responsibilities
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Effectively coordinates all duties on assigned line of business accounts including cash processing, fund accounting, CIF trade processing, lockbox processing, pension payment processing and system coding requests while maintaining a heightened focus on client retention.  Adhere to internal controls and procedures, including client authentication, to ensure efficiency, quality, and mitigate risks.  Continually explore all opportunities to gain efficiencies through standardization and automation.  Actively participate in training new teammates.
2.    Learn and understand how the Fund Accounting Systems, Trust Accounting System and ancillary systems work. Process all required transactions on the applicable fund accounting systems.
3.    Demonstrates ability to manage complex accounts and deal with situations that require sound judgement.  Provide assistance to team members with researching and resolving account issues.  Works with Client Managers, Account Manager, and Investment Managers to resolve pertinent account issues. 
4.    Coordinate and provide quality control reviews for teammates, with an enhanced attention to detail to prevent errors, according to procedures.   
5.    Participate in internal and external audit inquiries as required.
6.    Coordinate cash needs for CIF accounts with internal and vendor partners by submitting trade requests timely. 
7.    Produce and validate fund accounting statements prior to release.  Frequency can be monthly, quarterly and/or annually.
8.    Respond to voicemail and email communications from clients and teammates timely and with a high attention to detail and accuracy
9.    Completes all assigned training courses on time.
10. Communicate pertinent account issues in a timely manner to F & E Operations & Client Service Manager.  Assists with various internal projects and requests from F & E Operations & Client Service Manager. 

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in business or related field or equivalent work experience.
2.    Minimum of five years of philanthropic work or similar experience. 
3.    Strong problem-solving skills and keen attention to detail.
4.    Ability to work under pressure and meet critical deadlines.
5.    Ability to process detailed work and work independently.
6.    Proficient knowledge of Microsoft Office software products and various fund accounting systems.
Preferred Qualifications:
1.    Working knowledge of internal software applications.
2.    Minimum of five years of experience working with trust and/or not-for-profits.
3.    Strong communication, interpersonal and organization skills.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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