Shift Pattern: Monday to Friday, 14:00 - 22:00 (37.5 hours a week)

Key Responsibilities

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• Maintain accurate records for inbound, outbound, and returned goods
• Support shift managers and supervisors with daily operational reporting.
• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• Investigate and resolve stock discrepancies in line with agreed procedures
• Assist with cycle counts and full stock takes, including reporting variances
• Ensure data accuracy to meet customer and audit requirements
• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• Provide timely and accurate information to customers in line with service level agreements (SLAs)
• Escalate issues or risks that may impact service or accuracy.
• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• Ensure all despatch documentation is completed accurately and on time
• Support proof of delivery (POD) tracking and query resolution.
• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• Support compliance with Health & Safety, and quality standards
• Always maintain audit-ready records.

KPIs

• Accuracy of system data and documentation
• Timeliness of order and stock updates
• Stock variance and investigation closure
• Customer service responsiveness and quality

Knowledge & Experience

• Strong attention to detail and accuracy

• Good organisational and time management skills

• Ability to prioritise tasks in a fast-paced environment

• Confident communicator, both written and verbal

• Strong IT skills, including Microsoft Excel and warehouse systems

• Problem-solving mindset with a proactive approach

• Previous experience in a warehouse, logistics, or 3PL environment (preferred)

• Understanding of warehouse processes including goods-in, picking, packing, and despatch

• Experience using a Warehouse Management System (WMS) is highly desirable

• Familiarity with KPIs, SLAs, and customer-focused operations

• GCSEs (or equivalent) in English and Maths

• Additional qualifications in logistics, administration, or supply chain (desirable).

• Reliable and dependable

• Team player with a flexible attitude

• Calm under pressure

• Professional and customer focused.