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Job Title

What does a successful VP of Mid Market Product Strategy & Transformation do at Fiserv?

Fiserv is seeking a VP, Head of Mid-Market Product Strategy & Transformation in Merchant Solutions to unify and lead the product and customer experience (CX) strategy for US medium and large enterprise clients. Operating within a complex, highly matrixed environment alongside sales teams and financial institution partners, this leader will drive cross-enterprise alignment across product, engineering, and commercial teams without direct reporting authority. By harmonizing multi-product solutions, streamlining end-to-end client journeys, and optimizing the segment's operating model, the VP will co-own commercial performance to directly impact revenue growth, product penetration, client retention, and NPS.

What you will do:

• Portfolio Governance: Rationalize the mid-market product catalog and establish prioritization frameworks to align investments with segment goals.
• Platform Architecture: Champion a unified mid-market platform architecture ensuring seamless interoperability across core acquiring, data, servicing, and partner capabilities.
• End-to-End Client Experience: Own the complete customer lifecycle from evaluation, contracting, and onboarding through servicing and renewal.
• Vertical Strategy: Co-develop industry-specific product roadmaps, partner ecosystems, and commercialization plans for differentiated positioning.
• End-to-End Commercialization: Drive total solution readiness—including pricing, sales enablement, technical delivery, and operational support—across internal and partner channels.
• Customer & Market Insights: Build deep knowledge of mid-market client environments and competitive dynamics to address expressed and latent needs.
• Partner Management: Source and manage third-party partnerships across commercial, legal, technical, and operational dimensions to extend value propositions.
• Execution & Organizational Alignment: Lead precise roadmap execution, cross-functional internal alignment, business health scorecard tracking, and high-performing team culture.

What you need to have: 

• 15+ years of product management, product strategy, business transformation, platform leadership, or general management experience.
• 7+ years leading senior product leaders.
• Experience influencing roadmap decisions across multiple product teams.
• Experience delivering platform or ecosystem-based product strategies.
• Experience with payments, commerce, fintech, banking technology, SaaS platforms, or adjacent industries.
• Track record connecting product strategy to measurable commercial outcomes.
• Experience leading large-scale organizational transformation initiatives. 
• Experience establishing governance models and operating frameworks. 
• Experience driving alignment across organizations with competing priorities.

What would be nice to have:

• Merchant acquiring experience.
• Experience serving mid-market businesses ($10M - $300M revenue range).
• Experience working with indirect channels, referral partners, and financial institutions.
• Experience driving commercialization and go-to-market execution.
• Experience with portfolio rationalization and platform modernization.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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