About the Function:

​​​Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. 

With teams across Bangalore, Budapest, Bogotá, Gurugram. GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. 

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture. 

About the Role

Job Title: Head of Global Rewards and Benefits Operations

Level 4A, Vice President

Location: Bangalore

Reporting to: Head of People Experience

Top Accountabilities

• Build, lead and continuously develop a high-performing Global Reward & Performance Operations team, creating a culture of accountability, service excellence, coaching, engagement and continuous improvement.
• Own the end-to-end delivery of Global Reward & Performance Operations services, ensuring a standardized, scalable, well-controlled and customer-focused operating model.
• Accountable for service catalogue management, service performance, KPIs, SLAs, capacity planning, operational governance and employee experience across all Reward & Performance operational services.
• Lead the delivery of critical global reward and performance processes, including Annual Reward Cycle, Global Calibration, Long-Term Incentive processes, Sales Incentive administration, Benchmarking, Benefits Administration, Pay Equity, Salary Survey submissions and associated governance activities.
• Drive standardization, simplification and operational excellence across global processes, reducing unnecessary local variation and improving consistency, efficiency and service quality.
• Continuously lead the transition of repeatable, transactional and operational Reward activities into the Global Business Services organization, ensuring robust SOPs, knowledge transfer, readiness planning and successful hypercare support.
• Establish clear operating interfaces between Reward Operations, Reward Advisory, Centres of Excellence, HR Business Partners, Payroll, Global Mobility and other stakeholders to ensure seamless execution and accountability.
• Own operational controls, audit readiness, compliance, risk management and data governance across Reward & Performance processes, including oversight of critical Workday and Payroll integrations.
• Partner with the Rewards Global Process Lead and with the Rewards COE, the identification and implementation of automation, analytics, reporting and technology solutions that improve productivity, reduce manual effort and provide enhanced management insight.
• Develop and maintain effective partnerships with external vendors and service providers, ensuring high-quality delivery, service performance and continuous improvement.
• Lead continuous improvement initiatives through measurement, process optimisation, customer feedback and operational performance reviews.
• Support the evolution of the Reward operating model, including assessment of opportunities to integrate Compensation and Benefits operations into a unified Total Rewards service model aligned with the Reward Hub strategy.

Top Accountabilities

• Help to build and lead a high performing and highly engaged Global Reward and performance Operations team in Bangalore
• Drive and oversee ARC project delivery, Global Calibration, E-deltip, SIP, Benchmarking, Pay Equity projects and Salary Survey Submission including exceptional stakeholder management, financial control, application of governance and brilliant execution
• Application of Project Management Principles, ensuring adherence to Project Management methodology and tools
• Ensure that all required actions are executed in Workday (and other systems) to enable the Annual Reward Cycle
• Enable processes to ensure there is accurate data, effectively supporting the processes (ARC etc.)
• Partner with and deliver appropriate interventions for first point, HR Business Partners, Reward Managers, Executive Reward, Shares, Global Mobility, Process Governance, Payroll teams and others to ensure stakeholders are clear on their responsibilities for executing the Annual Reward Cycle and other processes and are fully equipped to perform their role
• Partner with Reward COE teams to align and discuss on critical priorities and take decisions on operational executions
• Partner with Payroll team to align on ways of working to ensure the Annual Reward Cycle payments are executed appropriately and with accuracy.
• Partner closely with Power BI and automation team to simplify the processes and reporting’s for wider audiences including HR teams.
• Partner with External vendors on Benchmarking and Pay equity projects/processes to appropriately run operations and achieve continues improvements

Candidate requirements and qualifications

• At least 12 years of progressive experience in global Reward and Performance Operations, HR Operations or HR service delivery, with substantial responsibility for compensation and reward processes.
• Demonstrated experience leading end-to-end annual reward and performance cycles, including global calibration, benchmarking, pay equity, salary survey submissions and incentive processes.

• Strong operational knowledge of Workday and its use in reward and performance processes, with the ability to translate business requirements into accurate, scalable system execution.
• Proven success in building, leading and developing high-performing teams in complex, global and highly matrixed organisations, with a strong focus on coaching, engagement and delivery resilience.
• Experience managing complex, deadline-critical programmes using disciplined project management, governance, financial control and risk management.
• Strong understanding of data governance, regulatory requirements, internal controls and the interdependencies between reward processes, HR systems and payroll.
• High level of numerical and analytical capability, with a track record of using data to identify risk, improve decisions and strengthen operational performance.
• Demonstrated ability to simplify and standardise processes, use automation and reporting effectively, and embed a culture of continuous improvement.
• Exceptional stakeholder management and influencing skills, with the credibility to partner with CHROs, senior HR leaders, Global Centres of Expertise, HR Business Partners, Payroll and other cross-functional teams across geographies.
• Ability to connect Reward and Performance Operations with the broader people strategy, including talent, workforce planning and regulatory priorities, while maintaining a strong focus on employee experience.
• Experience managing external partners and vendors against clear service, quality and commercial expectations.
• A relevant degree or equivalent professional experience is required; a recognised Reward, HR or project management qualification would be advantageous.

Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.