À propos de ce poste Virtual Patient Safety Attendant chez Sutter Health
We are so glad you are interested in joining Sutter Health!
Organization:
SMCS-Valley AdministrationPosition Overview:
Provides monitoring of patient safety for an assigned patient population through continuous video monitoring surveillance within established standards of care, policies, and procedures. Integrates education, technical competence and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Exercises sound judgment, and therapeutic communication skills to support the patient's plan of care based on the diagnosis and their safety needs and intervenes or communicates with the clinical care team in a timely manner. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety to help deliver optimal patient care.Job Description:
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
MONITOR SERVICES
Continuously monitor assigned patients through a remote video system to promote and protect patient safety.
Watch for and promptly report any safety concerns to the to the on-site clinical team according to policy and procedure.
Provides virtual safety monitoring of an assigned panel of patients including interventions or redirection as indicated per policy and procedure.
Communicates changes in patient behavior or condition to the appropriate member of the health care team, according to policy and procedure.
Ensures that routine and priority tasks are completed within established departmental time frames.
Responsible for timely and accurate documentation of patient activity, interactions, and communication to the clinical team according to policy and procedure.
Adhere to all facility policies and procedures related to remote monitoring.
CLERICAL
Performs general clerical tasks, such as answering phones, documenting in the medical record, and interacting with monitoring equipment.
Maintains documentation of patient assignments and monitoring logs as indicated in policy and procedure.
Prepares and completes accurate documentation related to patient, including all interventions performed, in medical or departmental records.
SAFETY
Maintains a clean, neat, and safe working environment.
Inspects and calibrates equipment according to manufacturer’s guidelines and/or policy and procedure, reporting any malfunctions to the supervisor and/or the clinical care team.
COMPLIANCE
Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
Performs quality virtual care and monitoring in compliance with department standards, policies, and procedures, and local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.
Retains certification and completes mandated continuing education requirements to meet facility and regulatory agencies accreditation and licensure requirements.
EDUCATION:
HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE
1 year recent relevant experience
SKILLS AND KNOWLEDGE:
Strong observational and communication skills.
Ability to focus and remain alert during shift hours.
Familiarity with basic computer and video monitoring systems.
Ability to work independently and report observations accurately.
Demonstrated competency of basic therapeutic communication skills, medical terminology, and equipment.
Ability to recognize an emergency and take appropriate action.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time management and organizational skills, including the ability to prioritize assignments, urgency of interventions, and work within standardized operating procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
VariableWeekend Requirements:
Every other WeekendBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
36Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $0.00 to $0.00 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
