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Job Description:

Airbus is a leading aircraft manufacturer with the most modern and comprehensive family of airliners on the market, ranging in capacity from 100 to more than 500 seats. Airbus champions innovative technologies and offers some of the world’s most fuel efficient and quiet aircraft. Airbus has sold over 13.800 aircraft to more than 360 customers worldwide. Airbus has achieved more than 8,000 deliveries since the first Airbus aircraft entered into service. Headquartered in Toulouse, France.

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Description of the job

We keep them flying at any time and all around the world !

When A/C structure is damaged, it requires a quick restoration … 

Typically, passengers are waiting to take-off, and Airlines are losing money… 

We are developing engineers’ ability to establish and deliver, for all fleets, timely and consistent solutions to the technical daily queries raised by the customer support for Technical issues in operations.

A mission for Workflow Manager has arisen within the Fuselage Daily Repairs team at Airbus Commercial Aircraft in Wichita. 

You will join Fuselage team in Wichita ( Kansas - US) which provides the repair instructions (definition and justification) following damages reported by airlines (linked to events or during maintenance operations). This includes the steering of the customer in case of deviations observed on aircraft and/or the associated repair. 

The Repair definition must be delivered within deadlines set by customer support in accordance with the airlines requirements, in order to guarantee the aircraft return to service in due time.

The portfolio of customer queries is clustered in two main types such as Repair queries (queries that are caused by environmental or accidental damages and which represent the majority) and Engineering queries (deviations from standard product definition and which represent the minority).

Tasks & accountabilities

As workflow manager you will be responsible for the distribution of customer queries which is a key role for the repair engineering team in the frame of our 24/7 support involving Airbus Offshore centres and subcontractors around the world. 

Your main tasks and responsibilities will include: 

• Assessing the customer daily queries with respect to data completeness, workload, complexity

• Allocating them to our teams and suppliers, anticipating impacts on target dates in line with respective office hours for each team.

• Monitoring progress and ensuring On Time Delivery is met.

• Defining priorities in cooperation with Customer Services department.

• Planning Long-term Queries that can be anticipated, e.g. A/C de-lease checks, review of approval documents in the frame of life extensions, retrofits, weight variant changes

• Supporting team capacity daily assessment, anticipating critical gaps and/or alerting line managers and partners.

• Securing the yearly resource planning matches the capacity need considering workload assumptions from Customer Services and general phases throughout the year, e.g. less maintenance during the summer period.

• Identifying and leading improvement initiatives to the workflow process looking for transverse harmonization,

• Measuring the key performance indicators such as OTD (On Time Delivery) and effort per unit to anticipate cost relevant effects, triggering relevant root cause assessments and corrective actions in case of deviation and/or anticipation of changes.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

As the successful candidate you are able to demonstrate the following skills and competences:

• Holds an Engineering Degree or equivalent relevant experience in an engineering environment.

• Experience in aircraft structures is mandatory (knowledge of Fuselage structures ATA 52/53 is a plus)

• Understanding of Design, Stress, Methods & Principles, and Airworthiness requirements when designing aircraft structure

• Knowledge of Customer Operations, product Integrity / Liability and maintenance operation would be appreciated

• Negotiation level in English and in French is mandatory

In addition you are showing the following abilities:

• Ability to perform in a high pressure reactive environment and to quickly make decisions

• Ability to translate customer requirements into operational deliverables and to prioritize

• Ability to interface with others and discuss technical matters clearly and simply

• Ability to collaborate well within a team, to work independently when required

• Customer mindset and solution oriented

• Good communication and influencing skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.