The Vice President of Multi-State Information Sharing and Analysis Center (MS-ISAC) Member Engagement is part of the Operations, Intelligence, and Services (OIS) department, which resides on the MS-ISAC PMO team and reports to the Senior Vice President, MS-ISAC PMO and Business Operations. As our Vice President, MS-ISAC Member Engagement, you will be responsible for leading the MS-ISAC member engagement function, including member services and support, training and education, regional engagement, and state and territory strategic engagement. This role ensures that MS-ISAC members receive a coordinated, high-value, and mission-aligned membership experience that supports service awareness, effective use, member satisfaction, and sustained participation.

This position also serves as a senior executive engagement lead for MS-ISAC, working directly with state CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior U.S State, Local, Tribal, and Territorial (SLTT) leaders to understand priorities, communicate MS-ISAC value, and identify barriers to effective participation. Through direct one-on-one executive engagement, the Vice President supports alignment between MS-ISAC membership and state, territory, local, regional, and whole-of-state cybersecurity objectives.

What You'll Do:

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement

• Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation

• Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization

• Develop strategies and operating practices that ensure members clearly understand the value of MS-ISAC membership and can effectively access and use the services, resources, expertise, and community available to them

• Serve as a senior relationship lead with member executives and SLTT leaders, including CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior public-sector stakeholders

• Conduct executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives

• Oversee member support functions to ensure timely, coordinated, and professional responses to member needs, questions, escalations, and service-related issues

• Oversee MS-ISAC training and education efforts to help members understand available capabilities, increase cybersecurity knowledge and awareness, and effectively apply MS-ISAC resources to improve cybersecurity resilience

• Lead regional engagement efforts that strengthen relationships with local governments, regional partners, associations, and other SLTT stakeholders

• Establish scalable engagement approaches for strategic members and accounts, including appropriate engagement plans, relationship cadences, value reviews, executive touchpoints, and coordination of internal CIS resources

• Ensure member feedback, priorities, concerns, and service needs are captured and communicated to appropriate CIS teams to inform service improvement, training, reporting, and value messaging

• Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams to coordinate member-facing activities and resolve member-impacting issues

• Develop and maintain scalable engagement playbooks, templates, reporting mechanisms, and operating practices to support consistent engagement across MS-ISAC member segments

• Track and report meaningful member engagement metrics, including service awareness, training participation, support trends, sentiments, engagement activity, and strategic risks or opportunities

• Lead, coach, and develop assigned staff and managers, ensuring clear expectations, accountability, collaboration, and alignment with MS-ISAC and CIS priorities

• Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements as appropriate

• Other tasks and responsibilities as assigned

What You'll Need: 

• Bachelor’s degree in business, public administration, cybersecurity, or a related discipline*

• 10+ years of progressive professional experience, including 7+ years in senior leadership roles

• Senior leadership experience in member engagement, customer success, customer experience, account or relationship management, public-sector engagement, service delivery, or a related member-facing function

• Demonstrated experience leading teams responsible for complex member, customer, stakeholder, or account relationships

• Demonstrated experience developing and implementing engagement, customer success, member experience, retention, service adoption, or relationship-management strategies

• Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities

• Strong executive presence, including the ability to facilitate high-level discussions, challenge assumptions constructively, and influence outcomes

• Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements

• Experience working with state, local, tribal, or territorial government organizations or demonstrated ability to successfully operate within complex public-sector environments

• Demonstrated ability to build trusted relationships with senior public-sector leaders, member executives, customers, and other key stakeholders

• Excellent verbal, written, facilitation, and presentation skills suitable for executive and public-facing engagements

• Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence

• Commitment to advancing cybersecurity resilience across the public sector

• High degree of professional judgment, discretion, and integrity

• Enthusiastic and passionate about the CIS mission of securing the connected world

• This position requires the individual to be a citizen of the United States of America

It's a Plus if You Have:

• Advanced degree in business, public administration, cybersecurity, or a related discipline

• Significant experience leading member engagement, customer success, customer experience, account management, support services, training and education, or similar member-facing functions in a complex organization

• Experience supporting or operating within a membership-based organization, association, nonprofit, public-sector organization, technology company, cybersecurity organization, or professional services environment

• Experience supporting retention and renewal activities in partnership with dedicated Sales or Commercial teams

• Experience working with the Multi-State Information Sharing and Analysis Center (MS-ISAC), an ISAC, or comparable public-sector information sharing organization

• Familiarity with state and local cybersecurity maturity models, frameworks, and best practices

• Background in executive advisory, consulting, or peer-to-peer engagement models

• Experience supporting or operating within public-sector, nonprofit, or membership-based organizations

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

Compensation Range:

USD$191,100.00 - $344,000.00