Compensation Range:

Position Summary

The Veteran Readiness & Employment (VR&E) Processing Assistant supports National University’s (NU) School Student Business Services-Military team in providing accurate and timely assistance to students using VR&E and Military Tuition Assistance Education Benefits. The position assists with the processing of Chapter 31 and Military Tuition Assistance benefits. The role also helps ensure compliance with federal regulations and internal policies by maintaining detailed records, monitoring documentation, and supporting students throughout the certification process. They attend webinars, student orientations, and on-campus training seminars related to VA Education Benefits. Additional responsibilities may include other tasks related to on-campus Veteran Services as assigned.

Essential Functions:

• Fields Veterans Readiness & Employment inquiries by phone, and virtually.
• Assists with reporting student enrollments to the U.S. Department of Veterans Affairs.
• Processes VA correspondence and supports other administrative tasks related to the administration of Veterans Readiness & Employment.
• Performs other duties as assigned to support the effective delivery of Veterans Readiness & Employment benefits.

Requirements:

• Current NU student receiving Veteran Education Benefits under Title 38, U.S.C., Chapters 30, 31, 32, 33, 35, 1606, and Edith N. Rogers STEM Scholarship.
• Enrolled in and pursuing an approved program of education at a rate of 3/4 time or greater during the work study semester.
• Maintain good academic standing according to NU’s Satisfactory Academic Progress (SAP) Policy.
• Ability to meet National University’s employee performance and campus dress code standards.
• Experience in customer services and customer relations.

Technical / Functional Skills:

• Fundamental understanding of Veterans Education Benefits.
• Ability to navigate VA.gov, Ask VA, eBenefits.gov, and the GI Bill® Comparison Tool.
• Proficiency in communicating within hybrid work environments.
• Basic computer skills with experience using Microsoft Office Suite.
• Ability to understand and follow written and oral instructions.
• Ability to complete projects in a timely manner.

Note: Veterans with service-connected disabilities rated at 30 percent or more are given hiring priority for VA Work Study positions.

Location: Remote, USA

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.