At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Veteran Care Coordination Specialist, Personal Care Services 

Location: Remote

Monday - Friday 8-5 CST I Full time

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Veteran Care Coordination Specialist, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.

If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team.

Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Veteran Care Coordination Specialist, you’ll contribute to our success in the following ways:

• Managing veteran referrals from intake through care coordination and service initiation
• Ensuring referrals are accepted, processed, and documented accurately and timely
• Entering and tracking all accepted and denied referrals within required systems
• Building patient profiles and supporting onboarding activities
• Coordinating care services and initiating care plans as appropriate
• Serving as a key point of contact for veterans, family members, VA representatives, and internal teams
• Providing timely communication and updates regarding referral status and care coordination activities
• Monitoring expiring authorizations and proactively working to prevent service interruptions
• Identifying and resolving barriers to care to improve service delivery and reduce unnecessary discharges
• Maintaining accurate documentation and compliance within all required systems
• Supporting operational excellence through attention to detail, organization, and follow-through
• Ensuring all activities align with the vision of Elara Caring's leadership team and VetCare program
• Promoting Elara Caring's mission, values, and commitment to quality care
• Maintaining patient and employee privacy and confidentiality in accordance with HIPAA regulations
• Performing other duties and special projects as assigned
   

What is Required?
 

• High School Diploma or GED required
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred
• Minimum of one (1) to two (2) years of experience in healthcare, home care, case management, care coordination, or a related field
• Experience working with VA referrals, veterans' services, or healthcare coordination preferred
• Strong written and verbal communication skills
• Exceptional organizational and time management abilities
• Ability to manage multiple priorities and high-volume referral activity
• Strong data entry and computer skills
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills and attention to detail
   

You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#ElaraGA

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected].

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.