Role: Mid Level - UX Consultant

Location: London/Remote

Contract/Perm: Perm

Start Date: ASAP

Clearances: Internal Background Check (DBS) / Eligible for Security Clearance  

About Us: 

Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients’ needs.

It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future. 

We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants’ expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.users can all benefit.

The role

We’re looking for a UX consultant to join our multidisciplinary team designing and delivering innovative, user-centred digital products and public services for Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges.

Skills and experience required

User-centred design and ways of working

• Experience designing content and interactions for UK Government or public sector digital services, working to the Government Service Standard, and WCAG
• Ability to design simple, usable, accessible services that meet user needs, policy intent, and business objectives.
• Demonstrable knowledge of GOV.UK content and design standards, including plain English and accessibility, ideally with experience of taking services through service assessments 
• Experience working in agile, multidisciplinary teams with developers, researchers, product managers, and stakeholders on government projects and programmes across the phases of the delivery cycle (Discovery through to Beta/Live)
• Ability to facilitate workshops, co-design sessions, and usability testing.
• Confidence influencing stakeholders using user needs and evidence.
• Excellent written, verbal, and facilitation skills.
• Strong understanding of technical and delivery constraints in government environments.
• Ability to support teams in user-centred design and agile ways of working.

Content design

• Proven experience writing, editing, and iterating user-centred content to meet identified user needs including pair-writing with colleagues and stakeholders.
• Ability to devise, test, and refine different content formats (e.g. transactional content or UX microcopy, forms, GOV.UK guidance, notifications) across the whole user journey.
• Experience iterating content based on user research findings, usability testing, analytics, and service data.
• Ability to write plain English content that meets statutory, regulatory, or policy requirements while remaining usable and accessible to all users

Interaction design

• Experience designing intuitive, accessible interactions for digital services, using GOV.UK patterns.
• Ability to create and iterate user flows, scenarios, wireframes, and interaction designs, informed by data and user insights
• Experience prototyping and testing solutions using paper, digital, and code-based prototypes, using Figma and the GOV.UK Prototype Kit.
• Ability to test and refine designs for usability and accessibility across devices and platforms.

Research and analysis 

• Experience planning and conducting user research with internal and external users, selecting appropriate qualitative and quantitative methods.
• Ability to analyse research findings and service data, and communicate clear, evidence-based insights to inform design decisions
  Ability to support iterative improvement through evidence and data-informed decision-making, clearly communicating to stakeholders
• Experience working with stakeholders to define success metrics and evaluate the impact of services.

Company development

• Contributes to the development of the Design practice and community
• Supports thought leadership, case studies, and insights showcasing expertise in both content and interaction design.
• Mentors, coaches, supports and manages colleagues
• Contributes to client proposals and presentations to help win new projects

The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career.

Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate.

Diversity and Inclusion

As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.

Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.

Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.

As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.

Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Flexible Working
• Annual Away Days/Company Socials