Job Description Summary

The Patient Service Representative (PSR) serves as the first point of contact for patients entering the College of Dental Medicine clinics. The PSR is responsible for patient registration, appointment scheduling, insurance verification, payment collection, and providing exceptional customer service to support smooth clinic operations. The PSR must adhere to all Federal, State, MUSC Enterprise, University, and College of Dental Medicine (CDM) policies and procedures.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC004117 CDM WAMP

Pay Rate Type

Hourly

Pay Grade

University-GEN06

Pay Range

37,944.00 - 49,266.00 - 60,690.000

Scheduled Weekly Hours

40

Work Shift

Job Description

20%:

• Greet and register patients, update demographics at every visit, and obtain required signatures on all necessary forms and consents.
• Scan insurance cards, initiate insurance verification processes, and maintain up-to-date patient records in the Electronic Health Record (EHR).
• Maintain the reception and waiting area in a professional and orderly manner.

20%:

• Schedule appointments accurately using workqueues in the EHR system.
• Confirm and manage appointments through timely patient outreach; document all communications using EHR contact notes.
• Assist Referral Coordinators with scheduling referrals for the assigned clinic.

20%:

• Collect, post, and reconcile payments at point of service following CDM financial guidelines.
• Provide patients with receipts and future appointment reminders, discussing upcoming treatments and associated financial responsibilities.
• Prepare, reconcile, and submit daily cash, check, and credit card deposits according to CDM and University policies.

20%:

• Answer incoming clinic phone calls using the assigned Avaya Agent login ID, routing calls appropriately and addressing patient inquiries.
• Maintain high standards of customer service, consistently demonstrating professionalism and adherence to MUSC’s Standards of Behavior.
• Understand and comply with all regulatory requirements including HIPAA, OSHA, and MUSC enterprise policies.

15%:

• Assist Department Chairs, Faculty, Residents, Students, and Patient Care Coordinators in duties related to patient scheduling, care coordination, and quality assurance initiatives.
• Support the student accountability program in pre-doctoral clinics.
• Participate in assigned training, meetings, and other projects or duties as assigned by the Manager or Supervisor.

5%:

• Complete all required annual trainings in a timely manner.
• Actively participate in initiatives aimed at improving patient access, service quality, and operational efficiency.
• All other duties as assigned by Manager.

Additional Job Description

Minimum Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees