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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Performs clerical functions for the Inpatient and Partial Hospital Program (PHP) as assigned
a) Collect and monitor charge slips and enter billing
b) Type letters and documents as requested.
c) Prepares daily paperwork for Partial Hospital Program.
d) Assemble PHP charts daily.
e) Disassemble PHP charts and review for accuracy and completion
f) Sends original chart documentation to medical records.
g) Faxes Primary Care Provider, release of information and discharge information as appropriate.
h) Completes daily census sheet for PHP
i) Orders, receives and stocks inventory of stationary, forms and other necessities as needed.
j) Completes and submits necessary monthly reports to Department of Mental Health. 
2. Facilitates effective communication and coordinates unit activities.
a) Answers telephone appropriately and courteously.
b) Takes and relays messages in a timely manner.
c) Places calls as requested to physicians, and other professional or ancillary services.
d) Greets and directs visitors, physician, and staff from other departments.
e) Opens, sorts and routes mail accurately and in a timely manner.
f) Maintains scheduling for workplace violence certification registration
3. Program Schedule Management.
a) Coordinate billing/insurance/registration matters with Patient Accounts department. Fax/receives booking forms.
b) Ensure patients are pre-registered in system.
4. Staff Scheduling: In collaboration with unit Director and Manager of Partial Hospital Program, responsible for ensuring necessary staff coverage for the 24 hour inpatient service and Partial Hospitalization Program.
a) Completes schedule in a timely fashion and in accordance with MNA contractual guideline and hospital policies and procedures. 
b) Manages all changes including available staffing needs and staff sick calls while ensuring necessary coverage is available.
5. Weekly Payroll: In collaboration with Unit Director and Partial Hospital Manager, submits weekly payroll for Inpatient Service and Partial Hospital Program.    
a) Monitors staff submissions for pay.
b) Ensures accuracy of financial accounts.
6. Assists the supervisors by performing administrative duties as requested.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma/GED
Preferred:
1. Medical Assistant certification 

Experience/Skills:
Required:
1. One or more years of Clerical/Administrative experience
2. Experience in a hospital or health care setting preferred
3. Computer skills required
4. Knowledge of Medical Terminology required
5. Excellent interpersonal skills
6. Demonstrated prioritization and organizational skills
7. Strong customer service focus OR equivalent combination of the above

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Occasionally - [lifting, pushing, pulling 10lbs or less], standing, walking, pushing, pulling, bending, reaching, grasping.

Frequently - [lifting, carrying, pushing, pulling 20lbs or less], kneeling, high level of stress.

Constantly - sitting, performing repetitive movements, working indoors, precise motor skills, precise hearing required, precise vision required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.