Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

• Greets, welcomes, assists, and directs patient/family, visitors, and members of the healthcare team in a courteous manner while incorporating all customer services initiatives into daily activities (e.g. AIDET, Words that Work, etc.)
• Maintains and tracks all general and department specific equipment.
• Collects, cleans, assigns and manages unit staff phones in current call-system.
• Acts as Fire Marshall while on duty, thereby receiving initial and annual Fire Marshall training.
• Ensures all essential documents are completed during management of the deceased patient. Accesses electronic health record and assists with the completion of death packet forms.
• Speaks clearly and in a professional manner within three to four rings and call lights using the approved telephone script (Greeting, name, location, and How may I help you?), and then records and delivers messages accurately and timely to the appropriate persons.
• Assembles and manages health record (slim chart) from admission to discharge by: assembling, maintaining chart universal order, replenishing current forms, labeling, scanning, copying, disassembling on discharge, and preparing for medical record pickup.
• Assembles admission /discharge kits with supplies while ensuring all patient documents are correctly labeled. 
• Records all admissions/transfers/discharges and equipment in Unit ADT/Equipment logbook.
• Notifies the appropriate departments regarding admissions, discharges, and transfers. Enters the appropriate information in the computer system accurately, completely, and timely.
• Accesses and pages all hospital staff as needed or when  requested.
• Performs daily census reconciliations and enters charges accurately, completely, and timely.  
• Utilizes down-time, processes effectively, efficiently, and accurately when automated systems are unavailable.  
• Prints and sends accurate daily census per protocol when requested.
• Advocates for patient and family rights and communicates issues and concerns to the Charge Nurse and Unit Director.  Initiates and ensures safety of all patient valuables.
• Makes rounds on all patients (at beginning of shift and as needed) to check: accuracy of daily census, verify correct color armbands (e.g.  Fall, MDRO, Allergy, etc.)  
• Schedules patient transportation through current Teletracking System
• Enrolls all patients up for access to their patient portal and assists them in obtaining an e-mail address if necessary.
• Assists with obtaining the patients correct home numbers for use of the Patient Call Manager.
• Participates in shift report from off going clerks and collaborates with Charge Nurse regarding supplies needed, admissions, transfers, discharges and observations.
• Additional duties as assigned.

Qualifications:

• HS Diploma or GED
• Job Related Experience preferred

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.