Core processing

• Conduct pre-checks on risk files (completeness, eligibility, declinature triggers).
• Perform due diligence checks (credit; web searches) and flag adverse findings with a summary for underwriter review.
• Prepare rating inputs; apply standard rates and calculate premiums for NB/REN/MTA as instructed; raise discrepancies.
• Generate, check, and issue documentation (schedules; certificates; endorsements; renewals) to agreed standards.
• Maintain accurate records and file housekeeping; ensure version control and audit trail.

Workflow and compliance

• Adhere to underwriting policies, procedures, authority matrices, and group broking procedures.
• Manage tasks/diary to SLA; prioritise workloads; escalate risks or delays promptly.
• Complete quality checks (peer/4‑eyes) and rectify errors; log breaches/complaints/E&O and respond to QA actions.
• Ensure GDPR and data protection compliance; follow retention and documentation standards.

Market and placement support

• Prepare quote requests and market presentations; obtain and record quotes; compile comparisons for underwriter/AE.
• Log and route referrals to insurers/underwriters; track responses and follow up to deadlines.

Communication and liaison

• Liaise with Underwriters, brokers, and internal teams to chase outstanding information and clarify queries.
• Provide clear status updates; maintain accurate call/email notes in the system.

MI and continuous improvement

• Update MI trackers (turnaround, accuracy, backlog); highlight trends and exceptions.
• Contribute to process improvements and system hygiene initiatives.

Development

• Pursue CPD; broaden product knowledge; work towards relevant insurance qualifications as required.

Explicit boundaries (to avoid scope creep)

• No independent underwriting decisions, pricing negotiation, or authority-bearing actions.
• No product ownership, portfolio management, or trading accountability.

Optional role metrics (for the scorecard)

• Turnaround time; first-time-right accuracy; rework rate; documentation errors; SLA adherence; backlog/throughput; system hygiene (duplicate/defect rate).