Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Supports less experienced Technicians 1/2 on parts of the work.

Understand existing feedback loop processes and identify and drive learning opportunities. Oversees the effect of a problem, takes it into account and escalates it effectively. Contribute to existing continuous improvement activities.

Requirements

Secondary vocational education/associate degree with thorough experience.

Hands-on experience preferably with mechanical and/or electrical parts using precisions tools.

Responsibilities

Quality Assembly, repair & maintenance

Performs all standard assembly work, repairs and preventative maintenance.
Conveys importance of quality to team members, possesses a broader knowledge base with increased depth of technical know-how.

Conducts more complicated repair under disturbance during recovery with a broader knowledge base with increased depth of technical know-how. Understands Recovery Team KPI and control quality (human mistake, on-time finish mainly)

Knowledge build-up and transfer

Understands most ASML processes and shared knowledge in shift on best known methods.

Materials/Products Management

May order, receive, check and validate materials, tools and parts. Preparation and staging for scheduled activities and re-packaging after execution. Takes ownership for material preparation quality, both for incoming inspection and outgoing returns

Process Optimization & continuous improvement

Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identify changes that may need to be made to ensure the organization is in compliance.

Problem Handover & documentation

Handover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports). Secure logbook, time writing and service order quality. Ensure what has been done is accurately reflected in the documentation.

Customer Engagement

Provide written/verbal updates to customer on progress, actions done and next steps. Act as ASML ambassador at all times.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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