MINIMUM QUALIFICATIONS: 

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC). 

2. Obtain certification in Basic Life Support within 30 days of hire date. 

EXPERIENCE: 

1. Three (3) years of nursing experience. 

PREFERRED QUALIFICATIONS: 

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 

1. Bachelor’s Degree in nursing. 

EXPERIENCE: 

1. Care coordination experience. 

2. Prior triage nursing or Ambulatory nursing experience. 

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Professional assessment of callers needs using established criteria and protocols while performing accurate, concise and timely documentation.

2. Uses established software, on-line resources, written materials and nursing background to provide callers with appropriate medical information.

3. Identifies problems or gaps in care offering opportunity for intervention.

4. Facilitates referrals within our clinics by scheduling and coordinating either a clinic appointment, e-visit or telehealth visit with a provider.

5. Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost

6. Provides health education and coaches consumers on treatment alternatives to assist them in best decision making.

7. Identifies the nature and urgency of patient’s health care needs and determine appropriate disposition via telephone.

8. Documents all conversations with patients to maintain a comprehensive medical record.

9. Supports a team environment which allows clear communication, positive support and creative thinking.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. Ability to sit for extended periods of time

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard Call center office environment.

SKILLS AND ABILITIES:

1. Ability to handle and maintain confidential information.

2. Ability to work in a fast paced and rapidly changing environment. 

3. Excellent oral and written communication skills as well as strong organizational and motivational skills.

4. Must be flexible.