At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Travel & Expense/Corporate Card Operations Manager leads the bank's travel and expense reimbursement program and corporate card administration function. This role is responsible for delivering effective operational support, ensuring compliance with policies and regulations, leading a team, and driving strategy and process improvements across travel, expense, and corporate card programs. Looking for a leader who can balance people management, operational oversight, project leadership, stakeholder partnership, and strategic initiatives in a highly visible, customer-focused environment.

Key Responsibilities

• Lead the travel, expense, and corporate card operations team, including coaching and development of staff.
• Manage team performance, including setting expectations, providing coaching and feedback, and supporting employee development.
• Manage day-to-day operations supporting travel and expense reimbursement and corporate card programs.
• Ensure quality service, operational effectiveness, and compliance with corporate policies and applicable regulations.
• Partner with key stakeholders across Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business partners.
• Oversee corporate card administration, escalations, program support, and operational controls.
• Drive process improvements, strategic initiatives, and operational efficiencies.
• Lead projects, support system enhancements and testing, and participate in the review and recommendation of operational systems and procedures.
• Serve as a key escalation point for complex issues and customer concerns.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills/Experience

• Experience with travel and expense operations and/or corporate card administration
• Experience leading projects and strategic initiatives
• Strong customer relationship management and stakeholder partnership skills
• Thorough knowledge of operational functions, systems, procedures, products, and services supported by the assigned area
• Understanding of applicable Federal and State laws and regulations
• Knowledge of applicable products, programs, financial analysis, and related documentation
• Strong organizational, managerial, project management, and people leadership skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working across multiple business functions and supporting geographically dispersed teams
• Workday experience preferred
• Experience with Access Online, Spend Clarity, JIRA, or similar systems preferred

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.