TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team

Make a meaningful difference when it matters most. As a key member of our Critical Incident Support team, you’ll provide expert, on-site counselling and consultation in the wake of traumatic events—whether in workplaces, schools, or community settings.

The impact you'll make and what we'll accomplish together

As an independent contractor, your expertise will be critical in supporting local communities through both unexpected and planned challenges. You’ll provide immediate, on-site support during traumatic events such as accidents, employee deaths, or organizational shifts like restructuring. Your role will help individuals and groups process traumatic experiences, restore stability, and build long-term resilience.

Here’s How
• Respond promptly to requests for on-site critical incident intervention services.
• Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.
• Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.
• Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.
• Consult with the CI Supervisor and relevant stakeholders as needed.

Education and Training:
• Master’s Degree in Counselling, Psychology, Social Work, or a related field.
• Active membership with a professional college or relevant governing board.
• Minimum five (5) years of post-master’s clinical experience.
• Completion of Critical Incident Stress Management (CISM) training or equivalent.
• Professional Liability Insurance coverage.

Experience and Skills:
• Required experience in conducting group debriefing and defusing support.
• Strong interpersonal awareness and exceptional first impression skills.
• In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management.
• Flexible schedule, with the ability to accept referrals with minimal notice.
• Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions.
• Proficiency in facilitating both group and one-on-one interactions.
• Experience in supporting first responders.
• Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends.

What we offer
• Inclusive Environment: A supportive, values-driven culture that prioritizes diversity, equity, and belonging.
• Professional Community: A growing network of experienced clinicians for collaboration and peer support.
• Consistent Referrals: Steady stream of well-matched clients to help grow and sustain your practice.
• Clinical Variety: Work with diverse clients using your preferred therapeutic approaches.
• Flexible Scheduling: Set your own hours and manage your caseload on your terms

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.