Job Description

The Transportation Operations Manager supports the performance of Inbound and Outbound transportation within their respective facility. This individual is responsible for overseeing all aspects of trailer and yard management, shipping and scheduling, carrier coordination, and inbound/outbound logistics within the fulfillment center. This role ensures operational excellence, safety compliance, and timely movement of freight while serving as the primary liaison between internal departments and external carriers.

A day in the life…

• Act as the primary point of contact for local and national carrier communication, triaging and resolving transportation-related issues.
• Handle truck yard escalations and coordinate timely resolutions to maintain operational flow, including ownership of YMS integrity.
• Monitor, investigate, and drive process improvements based on key KPIs such as Yard-to-Empty, Claim Filing Timeline, Late Ships, Late Inducts, On-Time Performance, Air Upgrades, Yard Capacity Utilization and Trailer Dwell Time.
• Coach, develop, and ensure adequate staffing for Transportation Coordinators by providing regular feedback, monitoring performance, and applying corrective actions when necessary.
• Support peak readiness planning (e.g., Anniversary, Holiday) including carrier capacity monitoring, , and surge mitigation strategies.
• Manage relationships with building departments and stay current on evolving building processes and procedures.
• Participate in weekly meetings across Last Mile, FC Transportation, and Carrier teams to review performance and align on operational goals.
• Contribute to transportation process standardization efforts as needed across the network.

You own this if you have…

• 5+ years of experience in transportation, logistics, or fulfillment center operations
• Strong understanding of yard management systems, shipping platforms, and carrier networks
• Proven ability to lead and grow teams while driving process improvements
• Excellent communication and organizational skills
• Ability to analyze data and take action based on improvement opportunities
• Proficiency in Microsoft Excel, Looker or Tableau, YMS, and TMS platforms
  

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.