Summary

Under the direction of the Transfer Center Medical Director, Nursing Director, and Nurse Manager, the Transfer Center Nurse (RN) is the single point of contact for facilities/providers requesting access to services or patient transfers to Concord Hospital.  They are also responsible for patient placement and flow within the organization, balancing bed request with priority of need. Decides placement of all admissions and transfers by following established guidelines and criteria, and by collaborating with the Transfer Center Medical Director, Nursing Director, and Nurse Manager.

Education

Bachelor’s Degree in Nursing or enrolled into a program within 6 months.   

Certification, Registration & Licensure

Current and active New Hampshire Registered Nurse license.

American Heart Association Healthcare Provider BLS required on hire

Schedule

Night Shift 12hr

Experience

• Minimum five years of Acute Care Nursing experience.
• Previous supervisory/ leadership experience desired.
• Demonstrate leadership ability and management skill including proficiency leading diverse teams in a highly complex, matrix management structure.
• Strong organizational skills including but not limited to time management, ability to effectively multi-task, and prioritization.
• Recognized and respected for handling stressful situations in a calm manner; deals with difficult situations professionally striving for win-win problem solving that role models Concord Hospital Service behaviors.
• Excellent interpersonal communication skills both written and verbal.
• Demonstrates excellent relational coordination and emotional intelligence: Maintains good rapport and cooperative relationships; Approaches conflict in a constructive manner; Helps to identify problems, offers solutions; leads continuous improvement efforts.
• Expresses a willingness to develop knowledge and aptitude for software applications relevant to Transfer Center operations.
• Demonstrates knowledge of or a willingness to learn Operational Excellence Guiding Principles of Improvement (e.g., Strategy Deployment, Visual Management, Leader Standard Work, Monthly Operating Reviews, etc.).
• Must be able to work a flexible schedule that may include evening, night, weekend, and holiday assignments.

Responsibilities

• Anticipates and responds to all Transfer Center calls. Coordinates all admissions and transfers. Communicates with referring facilities regarding transfer and bed assignment. Develops and promotes long-term relationships with referring facilities and providers.
• Monitors, evaluates and improves quality of care and services provided.
• Monitors current institutional capacity to assess impact patient flow, resources, and capacity management.
• Actively engages in the daily implementation of strategic goals as they relate to capacity management, patient flow and service-line development.  Interprets and supports policies, procedures, and safety standards to facilitate daily operations.
• Supports the overarching goals of the Health System.
• Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Environment Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this Job, the employee is regularly required to hear and speak. The employee is frequently required to bend, do fine motor, do repetitive motion, reach, sit, and walk. The employee is occasionally required to climb, kneel, smell, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision and peripheral vision.

The employee is frequently exposed to airborne pathogens. The employee is occasionally exposed to airborne contaminants, bloodborne pathogens, bodily fluids, chemotherapeutic agents, electrical hazards - shock, moving mechanical parts, radiation, slippery surfaces, toxic or caustic chemicals.

The noise level in the work environment is usually moderate.