JOB SUMMARY

Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately and perform other duties as assigned in Transfer Agency.

JOB DUTIES AND RESPONSIBILITIES CLIENT SERVICE

• Complete all tasks including the handling of all complex calls and queries, to a high quality to meet client requirements in a timely and accurately manner
• • Quality control of transactions processed and client correspondence.
• • Assist in delivery of on the job training and development of other administrators
• • Ensure business standards and client deadlines are met on a consistent basis
• Actively initiate Error, Fines & Loss analysis • Escalate client issues where necessary
• • Participate in client service review • Assist in project implementation

TECHNICAL

• Adhere to procedures in relation to all tasks of a Transfer Agent

• Administration of clients’ trades and maintenance of register, processing of cash movements and reconciliation

• Identify process efficiencies in the course of their daily work and propose to line managers

• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems

• Gain broad expertise on company products

• Build and maintain internal network of contacts

Display through understanding of the following tasks:

• Issuance of contract notes and settlement confirms
• o Processing of monetary settlement, money in/out and FX process
• o Administration of commission payments
• o Processing of Fund distribution
• o Units in issue reporting and reconciliation Information Classification:
• o Reconciliation completion and clearance of trades and cash
• o Processing of register maintenance requests

COMMUNICATION

• Liaise with other departments in an effective manner

• Provide/seek regular feedback to team leader TEAM

• Act as an effective team player & deputies for immediate supervisor when appropriate

• Show organization skills of oneself and others

• Display effective team focus by assisting colleagues in their daily routine

• Positively influencing team morale in order to achieve set standards and goals

• Show willingness to assume additional tasks in order to share workload within team/department

• Maintaining a “can do” attitude GENERAL • Display initiative • Administration of clients/investors correspondence

• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

• Observe Risk Excellence at all times

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure

• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint • Strong written & verbal communication skills

• Excellent organizational, planning and co-ordination skills

• Meticulous and ability to work accurately to tight deadlines

• Proactive and able to work independently and as part of a team

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business

• Typically candidate will have 2 years relevant experience within a similar environment

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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