The Role:

Act as the first line of interaction and defence for the iSAM Securities business, owning the client experience and ensuring complete efficient communication with emphasis on care and attention. Ensure day-to-day monitoring and optimization of algorithmic trading strategies to deliver P&L within internal risk appetite. Including oversight across internal systems which control these functions. You will be working with multiple teams, pro-actively supporting the needs of the company’s global client base whilst adhering to the company’s policies and procedures.

Working Schedule:

Full-Time : Weekends + 3 Weekdays

Responsibilities:

• To efficiently assist clients with queries across all available communication channels and escalating internally where necessary.
• Acting as primary point of contact alongside translating technical updates into clear, client-friendly language.
• Lead client-facing communications during incidents, market disruptions and firm-wide updates, working with Marketing on tone and consistency.
• Day to day implementation of internal systems, optimization of revenue and continual real-time monitoring of alerts to achieve & protect iSAM Securities commercial goals
• Ensure trading operates within risk/compliance limits.
• Full operational ownership of internal connectivity systems to ensure uninterrupted global support and consistency.
• Work closely with the sales team and firm’s client to translate client demand into strategy requirements
• Operate with the highest level of integrity and adhere to the regulatory standards of best practice