Essential Job Skills/Duties:

• Accurate and timely receipt to ensure proper credit/charge to subscriber
• Accurate Inputting of ESN/SKU into Dax and other Databases/Systems deemed by TLC/Client
• Accurately identify the original country of origin upon receipt
• Types of Transactions/Product Worked, but not limited to
  • Original equipment (Salvage) devices as part of the subscriber claims
  • Customer Returns of devices Shipped to subscribers
  • Expected Returns due to reships
  • Undelivered product due to delivery failure or refusal
  • Trade In
  • Rep
•  Inspect handsets based on customer presented malfunction or feedback and disposition following Departmental/TLC Guidelines
• Unload/Presort/Move incoming/outgoing product throughout the facility as needed
• Process Scrap/Accessories and Trash following Department/TLC Guidelines
• Scan/Sort/Count/Pack/Label/Transfer product to move through the facility accurately and timely based on the needs of the business
• Teammate will need to be prepared to lift with the standard requirements of the Department/TLC Guidelines
• Teammate will need to be prepared to stand or sit based on the needs of the business
• Prep product to be shipped, complete necessary shipping documents and enter information in appropriate website
• Receive, sort and prioritize inbound orders.  Count/Check and Label incoming product and reconcile against Packing List/ASN File
• Efficiently pick orders from specific locations with use of RF Scanner.  Having a working knowledge of the ISO standards related to Quality, Health, Safety and Environment
• Physically pick accessories for customer orders from flow rack to shipping function
• Prioritize/Sort/Count and Reconcile with Packing List.  Receive Product into the WMS (Dax/Client Systems)
• Safely and Efficiently operate motorized and non-motorized material handling equipment
• Improve and Maintain Inventory and Location Accuracy and assist in periodic cycle counts and /or physical inventories
• Ability to take direction/communicate in English

Other Functions:

• Other Duties as Assigned without Hesitation

Education and Experience

Required Education and Experience

High School Diploma/GED

Preferred Education and Experience

• Must read, write, and speak English fluently
• Computer literate, including ability to enter data using a keyboard
• Detail orientation, ability to follow work instructions and guidelines
• Maintain productivity and quality standards set by leadership
• Must be receptive to feedback on performance issues
• Posses problem solving skills, participate in process improvement initiatives
• Complete other tasks as assigned by Asurion Leadership without Hesitation
• Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code
• Work collaboratively with team members to achieve business goals and objectives

Physical Demands:

• Stationary Position – Seldom
• Pushing/Pulling/Reaching – Constantly
• Climb – Seldom
• Kneel – Frequently
• Grab – Constantly
• Bend – Constantly
• Lift/Carry – Up to 50 pounds
• Vision – Vision acuity to operate vehicle
• Hearing – Receive detailed information if spoken to

Working Condition:

• Wet or Humid – Seldom
• Working near or on moving mechanical parts – Frequently
• Working near or on heavy Machinery – Seldom
• Working in high places – Frequently
• Exposed to fumes or airborne particles – Seldom
• Exposed to toxic or caustic chemicals – Seldom
• Frequency of working in outdoor weather conditions – Seldom
• Work with Electricity – NA
• Work with Explosives – NA
• Work on or near a source of radiation – NA
• Loud noise conditions (above 87dB) – NA
• Other Environment Factors including weather conditions as needed