Threat Response Analyst Graduate

As a Threat Response Analyst Graduate you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution. The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. The role may require working afternoon/evening shifts and being part of a rotation for holiday support.

Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape.

Through threat research and customer feedback we identify where

Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection. The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing

practice.

Messaging Security works closely with research and development, as well as customer support. We are a global team that spans six different countries and five continents.

What you’ll do

• Analyzing phishing/malicious email campaigns to identify malicious indicators

• Categorizing email threats and determining the best means of updating detection

• Providing email security advice, expertise, and remediation to our customers

• Understanding security policies within the Mimecast Administration Console and providing configuration suggestions to customers

• Researching and investigating the latest security threats and their potential impact to Mimecast customers

• Working with security vendors around threat detection techniques and remediation

• Identifying opportunities for improved processes and systems

What you’ll bring

• IT degree or Diploma is essential

• Experience in supporting/troubleshooting technology (Hardware, Software, Networking)

• Basic knowledge of messaging (email traffic management) and routing

• Good knowledge of security software such as anti-spam/anti-virus

• Strong Understanding of Domain Name System (DNS)

• Ability to translate complex technical capabilities into management friendly responses

• Curiosity about the infrastructure of phishing/malicious email campaigns

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.