Responsibilities:

●       Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.

●       Complete all required high-stakes exam proctor training and stay current with exam protocol changes.

●       Provide limited hardware and troubleshooting software, including calls to testing company technical support services when problems arise.

●       Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.

●       Adjust testing procedures for accommodated testing

●       Assist with scheduling center activity. Respond to customer queries by e-mail or phone.

●       Promote, demonstrate, and maintain a professional manner and appearance.

●       Assist in keeping the testing centers organized, clean, supplied, and well maintained when on campus.

●       Works with lead proctor/director to develop invoices and working relationships with business affairs and vendors. Some accounting work with invoices and payables.

●       Work closely with staff and workforce community partners to schedule and proctor exams relating to the CNA/QMA program and industry partners.

●       Some regional travel required to proctor exams during special events, community days, etc.

●       Evening and weekend work is expected on occasion and as needed.

●       Perform other duties as assigned.

 Hiring Range:

• This role is budgeted between $16.00 and $17.00 per hour based on experience and qualifications.

Work Hours:  

• Typical business work hours, may be adjusted during peak times.

Minimum Requirements:

●       Current Ivy Tech students are not eligible for this role.

●       Associate degree required, Bachelor’s preferred.

●       At least two (2) years’ experience in an administrative support environment.

●       Must have good technology skills and the ability to assess and troubleshoot system issues both remotely and in person.

●       Must have good written and oral communication skills; above average computer literacy; experience with word processing, spreadsheet, and database software, preferably Microsoft Office.

●       Familiarity with Microsoft Teams and/or Zoom

●       Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse staff and student population.

●       Perform test administrative duties to maintain the proper functioning of the office.

●       Must possess strong organizational skills and attention to detail.

●       Ability to research and resolve student and employee related issues.

●       Ability to keep departmental information confidential.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.