Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Tenancy Progressor | Mandarin-Speaker for Residential Lettings

We are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.

ABOUT KNIGHT FRANK

https://whyknightfrank.netlify.app/

ABOUT THE ROLE

The Tenancy Progressor plays a key role within our Residential Lettings division, managing the tenancy progression process from offer agreed through to move-in. The role is responsible for ensuring all tenancy transactions are completed accurately, efficiently and compliantly, whilst delivering an exceptional experience for landlords, tenants and internal stakeholders.

The successful candidate will be highly organised, detail-oriented and customer focused, with the ability to manage a high volume of transactions across multiple offices. They will demonstrate excellent communication skills, a proactive approach to problem solving, and the ability to build strong relationships with both internal and external stakeholders.

Experience required:

• 2+ years' experience in a residential lettings, tenancy progression or property administration role
• ARLA Level 2 qualification completed or working towards
• Proven ability to manage a high volume workload whilst maintaining accuracy and attention to detail
• Strong understanding of tenancy progression processes and lettings compliance requirements
• Excellent communication and stakeholder management skills
• Mandarin language skills mandatory-cantonese language skills desirable

Responsibilities:

Tenancy Progression

• Progress tenancy instructions from offer acceptance through to move-in.
• Coordinate referencing and due diligence checks.
• Complete AML and Right to Rent requirements.
• Prepare tenancy agreements and supporting tenancy documentation.
• Register deposits and complete associated administration.
• Arrange inventories and check-in appointments.
• Set up rents, charges and initial tenancy records.
• Ensure all prescribed information and mandatory documentation is issued correctly and on time.
• Liaise with internal teams to ensure tenancies progress efficiently and compliantly.

Customer Service & Stakeholder Management

• Maintain regular communication with landlords, tenants, negotiators and internal stakeholders.
• Manage expectations throughout the tenancy progression process.
• Respond promptly to queries and provide solutions to issues that arise.
• Deliver a professional and consistent customer experience.
• Support clients with more complex tenancy progression requirements where required.

Compliance & Quality

• Ensure all tenancy transactions comply with company procedures and relevant legislation.
• Maintain accurate and complete records across all systems.
• Verify documentation and information received from applicants and third parties.
• Escalate legal, regulatory or compliance concerns when appropriate.
• Keep up to date with changes in lettings legislation and industry best practice.

Collaboration & Support

• Work closely with colleagues across Residential Lettings and associated support functions.
• Share knowledge and best practice with team members.
• Support departmental initiatives aimed at improving customer experience, efficiency and compliance.
• Contribute positively to team objectives and service standards.

Competencies:

• Accountability: Work autonomously to produce individual work with minimal need for guidance. Reflect and openly acknowledge how things could be improved.
• Agility: Adapt to changing requirements or ambiguous situations affecting individual performance. Produce individual work to a high standard, even in changing circumstances.
• Business Acumen: Understand the firm’s service lines (issues they face, markets they operate in, key developments). Identify and control all risks to individual work and escalate to Manager. Deliver business opportunities by understanding the firm and its points of difference relative to its competitors.
• Drive & Resilience: Ensure an active interest, an appropriate pace, and a positive attitude when individually under pressure. Recover quickly from obstacles and setbacks and ensure delivery of agreed tasks.
• Feedback & Learning: Proactively gather feedback to evaluate individual skills and knowledge. Seek out individual developmental opportunities (new projects, trainings, working with more experienced and knowledgeable professionals). Identify and apply lessons learned for individual role.
• Inclusion: Adapt individual behavior to respect different situations or people. Respect individual differences in all of its forms (people, opinion, work styles, preferences) and value these.
• Professional Standards: Act in line with the firm’s values, standards, and practices.
• Strategic Thinking: Plan, develop, and deliver individual work plans successfully, reflecting short-term business needs. Use individual knowledge and experience to execute work plans.
• Teamwork & Collaboration: Build individual trust through showing consideration of clients, stakeholders, and colleagues by acknowledging their point of view. Demonstrate an individual commitment to balancing tasks with a consideration for people.
• Technical Knowledge: Apply specialist technical knowledge for individual role, and maintain CPD requirements. Use expertise to produce individual outcomes.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.