Job Description:

Job Purpose:

Provides day-to-day administrative, operational, and front-desk support for the Professional Writing Center (PWC) and general office areas within the PWMT Division (150 and 155 Massachusetts Ave). Serves as a primary point of contact for student, faculty, and visitor inquiries, manages facility and supply needs, coordinates conference room bookings, and assists division leadership with administrative tasks during peak periods or staff absences.

Essential Duties and Responsibilities: 

• Administers, implements, and coordinates all office operations and procedures at the Professional Writing Center, reception areas, and general office areas.
• Orders and stocks supplies as needed. 
• Update and track changes to faculty office hours. 
• Updates faculty and staff personnel changes in all Professional Writing reception areas and online as a content manager for the division.
• Posts online announcements to inform student majors of their department’s events
• Composes and distributes email and memo notifications to staff, faculty, and Chairs as needed.
• Supervises front desk student employees and provides coverage of front desk when student employees are unavailable

• Manages scheduling of the Professional Writing Center’s conference rooms Replies to and forwards messages to appropriate Staff sent to the division’s general email account.
• Creates event posters within the division by utilizing templates designed by Digital Strategies and Communications as needed.
• Refers faculty to appropriate external departments for classroom key requests, rehearsal room requests, classroom reservations, etc. as needed.
• Submits Physical Plant work/order forms on-line as needed for the division.
• Oversees maintenance of division copiers, printers, and fax machine at the PWC and 155 Mass., Ave. 2nd and 3rd floors faculty suites.
• Assists in special events, conferences, and projects in the division and departments as requested by the Director

• Experience: 1–3 years of administrative, front-desk, or office operations experience (higher education or creative arts background preferred).
• Technical Skills: Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs/Sheets), web content management tools, and digital scheduling. Experience with Workday or similar administrative platforms is a plus.
• Communication: Strong interpersonal and written communication skills with a customer-service orientation.
• Problem-Solving & Efficiency: Ability to work independently with minimal supervision, manage competing tasks in a busy environment, and maintain attention to detail.

Hiring Range

$28.00 - $30.00 per hour; hourly rate dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: