NorthStar Care is a next-generation, virtual treatment program for Alcohol Use Disorder (AUD) and Substance Use Disorder (SUD), grounded in science, technology, and deep compassion. Our program combines genetically-informed medical care, nutrient restoration, virtual reality–based peer support, and long-term wraparound treatment. We meet patients where they are - with evidence-based tools, stigma-free language, and a care model designed to restore health, dignity, and hope.

We are a multidisciplinary team of physicians, peer guides, therapists, data scientists, designers, engineers, and professionals - all working toward one mission: to revolutionize addiction care and make recovery accessible, humane, and effective.

Role Overview

NorthStar is seeking a Production Designer to join our creative team on a temp-to-hire basis. This person will turn concepts into polished, on-brand assets quickly and accurately across clinical, marketing, and digital channels, and will play a leading role in how our team uses AI tools like Claude and ChatGPT in everyday creative production.

This role blends hands-on production design with advanced, practical AI fluency. You will not only use AI to work faster. You will help build the prompts, workflows, and standards that make AI reliable, on-brand, and compliant across our team.

This is an ideal role for a designer who is:

• Passionate about mission-driven work
• A daily, hands-on user of both Claude and ChatGPT who understands what each one does best
• Fast, precise, and organized in a high-volume production environment
• Excited to experiment with new tools and share what they learn
• Comfortable working in a highly collaborative, compassionate environment

Key Responsibilities

Production Design

• Produce high-quality, on-brand assets for social media, email, paid campaigns, web, presentations, print, and employer/payer-facing materials.
• Resize, adapt, and version creative across platforms, formats, and audiences quickly and accurately.
• Prepare final, production-ready files for print vendors, web, and digital partners.
• Maintain organized asset libraries, templates, file naming, and version control.
• Uphold NorthStar's brand pillars of compassion, clarity, and scientific integrity in every deliverable.

AI-Powered Creative Workflows

• Use Claude and ChatGPT daily to speed up production, including drafting copy variations, building creative briefs, exploring layout and concept options, checking work against brand standards, and solving technical problems.
• Write, test, and refine prompts that produce consistent, high-quality, on-brand results, using techniques such as clear context, audience framing, examples, constraints, and structured outputs.
• Know when to use Claude, when to use ChatGPT, and when a task needs a human, and help the team make those choices.
• Build and maintain reusable AI resources, such as Claude Projects and Skills, custom GPTs, prompt libraries, and templates.
• Use AI image and design tools (such as Adobe Firefly and ChatGPT image generation) responsibly, with human review of every output before it is used.
• Use AI to support code-based design work, such as HTML/CSS snippets, interactive prototypes, and WordPress layout fixes.
• Document workflows and share best practices so the whole team gets better at using AI.
• Stay current on new AI features, models, and tools, and recommend the ones worth adopting.

Responsible & Compliant AI Use

• Follow NorthStar's AI and privacy policies in every project, including never entering patient information or other protected health information into AI tools.
• Review all AI-assisted work for accuracy, brand fit, stigma-free language, and accessibility before it moves forward.
• Route clinical or medical content through clinical leadership review, and flag any claim or statistic that needs a source.
• Respect copyright and licensing rules for AI-generated and stock assets.

Clinical & Patient Education Materials

• Lay out clear, stigma-free, patient-centered materials such as patient guides, medication-education handouts, and educational resources.
• Turn complex scientific and medical information into accessible, easy-to-understand graphics, working from content approved by clinical leadership.
• Design for diverse patient populations, with attention to accessibility, readability, and trauma-informed communication.

Digital, Web & Multimedia

• Support page layouts and content updates on our WordPress website.
• Edit short-form videos and create simple motion graphics for marketing, patient education, and internal communications.
• Follow best practices for accessibility, performance, and responsive design.

Cross-Functional Collaboration

You will collaborate closely with:

• Brand & Engagement leadership and our Senior Designer
• Clinical leadership (e.g., physicians, scientists, educators)
• Marketing and Growth
• General Leadership & Communications

This role is central to how we bring our work to life: quickly, consistently, and with care.

Requirements

• Expert proficiency in the Adobe Creative Cloud suite:

• Illustrator
• InDesign
• Photoshop
• Premiere Pro
• HTML/CSS
• Wordpress
• Strong pluses:
• After Effects
• Java/JSON/PHP/Python/etc.
• Experience designing for clinical or scientific content, healthcare communications, or data visualization.
• Experience working within and evolving brand systems.
• Demonstrated skill in layout design, information hierarchy, and accessible visual communication.
• Proficiency in WordPress, including updating content and supporting layout or theme modifications.
• Functional understanding of HTML, CSS, and basic JavaScript (ability to troubleshoot layout issues, customize elements, or collaborate with developers).
• Ability to work autonomously while contributing to a highly collaborative, mission-driven team.
• A portfolio demonstrating strong design craft, cross-channel versatility, and thoughtful, human-centered work.

Nice-to-Have (But Not Necessary) Experience

• Experience in behavioral health, medical design, public health, or patient education
• Experience with UX/UI tools (Figma, Adobe XD)
• Familiarity with accessibility standards (WCAG)
• Experience designing for vulnerable or stigma-impacted populations
• Motion graphics
• Data visualization for clinical outcomes or research
• Experience with VR environments or immersive media (not required)

Who You Are

• Compassionate, thoughtful, and meticulous
• Able to translate complex ideas into humane, digestible visuals
• Comfortable working in a fast-paced, mission-driven environment
• Curious, open to feedback, continuously learning
• Passionate about improving the lives of individuals living with AUD/SUD

Your work will help future and current patients feel safe, seen, and supported - and help clinicians communicate with clarity and care.

Benefits

• Training & Development
• Work From Home