Overview:

RMIT Vietnam is seeking a Technology Vendor & Asset Coordinator oversees the full lifecycle of IT assets, ensuring accurate asset tracking, inventory control, compliance, and operational readiness across the organization. The role also coordinates technology vendors and service providers, monitoring performance, supporting procurement and contract activities, and driving continuous service improvement through data analysis and stakeholder collaboration.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for Vietnamese candidates.

• 13th month Tet bonus

• Private Health insurance for you and your family, plus Personal Accident Insurance

Other benefits

• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)

• Professional development and career advancement

• Access to state-of-the-art facilities and resources

• A vibrant and diverse campus life and more!

POSITION SUMMARY

This role is responsible for the day-to-day operations of Technology asset management and vendor contracts, ensuring seamless workflow coordination across internal teams, external stakeholders, and technology vendors. Acting as a bridge between management and operational execution, the position proactively resolves operational gaps to consistently deliver high-quality IT Services.

Key Accountabilities Summary

Technology Asset Management

• Coordinate the procurement, tracking, lifecycle management, commissioning, and disposal of technology assets in accordance with organisational policies, governance requirements, and operational needs.
• Maintain the accuracy and integrity of technology asset records across CMDB, Workday, and associated asset management systems, including asset registration, tagging, stocktaking, lifecycle updates, and related data administration.
• Support the development, implementation, and continuous improvement of technology asset management processes, procedures, and inventory controls to enhance operational efficiency and compliance.
• Plan, monitor, and coordinate technology asset refresh cycles, stock levels, and forward planning activities in collaboration with business units and ITS stakeholders to ensure operational readiness and positive customer experience.
• Coordinate asset audits, reconciliation activities, and associated financial asset recharge and transfer processes with Finance and relevant stakeholders to ensure accuracy, accountability, and compliance.
• Analyse and monitor asset data, usage trends, and operational risks to support informed decision-making, lifecycle planning, and continuous improvement initiatives.

Vendor & Service Management

• Coordinate and monitor vendor and service provider performance to ensure services are delivered in accordance with agreed service levels, contractual obligations, and quality standards.
• Maintain and document vendor performance records, including formal performance feedback and reporting in alignment with RMIT procurement and governance requirements.
• Work closely with internal ITS teams and external service providers to coordinate the resolution of service issues, operational concerns, and vendor-related incidents.
• Develop and maintain effective working relationships with vendors, stakeholders, and service providers to support service delivery outcomes and operational continuity.
• Conduct service reviews, gather customer feedback, and analyse service performance trends to identify opportunities to improve staff and student experience.
• Monitor vendor compliance with contractual obligations and escalate potential risks, claims, disputes, or performance concerns as appropriate.

Contract, Procurement & Governance Support

• Support all ITS procurement and contract lifecycle activities including RFx processes, vendor engagement, contract renewals, payments, budget forecasting documentation coordination, and governance compliance in partnership with Finance, Procurement, Legal, and relevant business stakeholders.
• Develop and maintain reporting mechanisms, dashboards, and service metrics relating to asset management, vendor performance, operational status, and risk management activities.
• Identify, track, and report risks relating to technology asset management, vendor performance, compliance, and service delivery.
• Undertake other duties commensurate with the scope and classification of the role.

Key Selection Criteria

• A Bachelor’s degree relevant to business administration or relevant field 
• Familiarity with ServiceNow CMDB or other IT asset management tools.
• Working knowledge with PowerBI or other similar reporting tools.
• Knowledge of IT End-User-Technologies (EUT) such as laptops/desktops, monitors. communication devices etc.
• Advantageous to have knowledge of mobile device management solutions.
• At least 4 year of work experience in managing services for a large, multi-faceted organisations. 
• A proactive approach to planning, coordination and delivery of work.  
• Excellent interpersonal and negotiation skills, including the ability to communicate effectively with a diverse range of stakeholders. 
• Strong skills in coordination, organisation and customer/client liaison. 
• Familiarity with asset management procedures.
• Proven conceptual and analytical skills, and the ability to formulate and evaluate policy options. 
• Demonstrated knowledge and commitment to continuous improvement principles. 
• Appointment to this position is subject to passing a Working with Children check.
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us