Job Description

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization:

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities:

• Diagnose and resolve technical issues with hardware, email systems, O365 applications, printing, GCU specific applications, home networks, telecommunication applications, etc. 
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance on systems to ensure optimal performance.
• Identify and escalate requests/incidents, track and route them appropriately.
• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.
   

Equipment Used and Responsibility:

• Lenovo laptops
• Macs (supported, but not used as primary equipment)
• Peripherals (e.g. keyboards, mice, monitors, printers)
• Audio-Visual (AV) equipment
   

Qualifications:  

• Ability to carefully pay attention to details and follow detailed instructions required.
• Valid Drivers License and clean driving record are required.
• Availability to work a minimum of 15 hours per week is required.
• Availability to work Saturday during occasional mandatory trainings (approximately 8 times per year).
• Ability to critically think and solve unfamiliar problems with common sense required.
• Must be able to work on site (reside in local Phoenix area).
• Must be able to type 40 wpm.
• Must be self-driven.
• Must be able to learn quickly and prioritize tasks under pressure.
• Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.
   

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027