Job Summary

The Technology Delivery Manager, Technology Operations is accountable for coordinating and driving the successful delivery of strategic and operational technology initiatives across the Technology Operations organization. The role provides a centralized view of priorities, commitments, dependencies, risks, and outcomes while enabling teams to execute with clarity, discipline, and speed.

Partnering closely with Technology Operations leadership and delivery teams, this role strengthens execution rigor, delivery transparency, and predictable outcomes across infrastructure operations, resilience, lifecycle management, observability, data management, middleware, cloud operations, and recovery initiatives.

Essential Responsibilities

Technology Portfolio & Delivery Management

• Own the integrated delivery portfolio for Technology Operations across all functional domains.
• Lead initiative intake, prioritization, sequencing, capacity alignment, and dependency management in partnership with Technology Operations leadership.
• Establish practical and consistent delivery practices, tools, decision forums, and governance across the portfolio.

Delivery Planning & Execution

• Drive initiatives from definition through implementation and transition to operations, ensuring clear outcomes, scope, ownership, milestones, and acceptance criteria.
• Develop and maintain integrated delivery plans covering milestones, dependencies, risks, issues, decisions, resources, and mitigation actions.
• Monitor delivery performance and proactively resolve execution risks, resource constraints, cross-team dependencies, and impediments.
• Facilitate cross-functional execution while maintaining clear accountability for commitments and outcomes.

Stakeholder Management & Communication

• Serve as the primary point of coordination for Technology Operations delivery status, risks, dependencies, decisions, and escalations.
• Prepare and deliver concise executive communications, portfolio dashboards, decision materials, and outcome-based status reporting.
• Facilitate leadership reviews, delivery forums, dependency discussions, and escalation paths as needed.

Governance, Reporting & Compliance

• Implement standardized reporting for delivery health, milestones, risks, dependencies, financials, and realized outcomes across the portfolio.
• Ensure delivery activities align with enterprise governance, audit, compliance, resilience testing, and regulatory readiness requirements.
• Use delivery insights, retrospectives, and lessons learned to improve ways of working and execution performance.

Execution Enablement

• Coordinate Technology Operations teams, enterprise partners, vendors, and consultants to align responsibilities, dependencies, and delivery commitments.
• Enable major transformation, modernization, and resilience initiatives through effective sequencing, resource alignment, and execution governance.
• Remove delivery friction, accelerate decision-making, and improve predictability across Technology Operations initiatives.

Required Qualifications

• Bachelor’s degree in Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
• Minimum of 8 years of experience leading technology delivery, complex initiatives, or cross-functional execution within enterprise technology environments.
• Demonstrated experience driving multiple concurrent initiatives across infrastructure, operations, resilience, cloud, platform, or other technology organizations.
• Strong written and verbal communication skills, including executive-level reporting, decision framing, and stakeholder alignment.
• Proven ability to manage outcomes, risks, dependencies, resources, and cross-team delivery commitments.

Preferred Qualifications

• Experience supporting Technology Operations, Infrastructure, Resilience, Disaster Recovery, or Platform Services organizations.
• Familiarity with enterprise governance, risk management, or regulatory environments.
• Relevant delivery, agile, product, or project leadership certification such as PMP, PgMP, SAFe, Scrum, or equivalent experience.
• Experience operating in a centralized delivery function, transformation office, enterprise PMO, or hub-and-spoke delivery model.

Key Competencies

• Technology delivery leadership
• Portfolio prioritization, planning, and sequencing
• Outcome, risk, dependency, and resource management
• Executive communication, decision support, and reporting
• Cross-functional leadership and stakeholder alignment
• Execution discipline, adaptability, and continuous improvement

Success Measures

• Improved predictability and achievement of committed technology outcomes
• Increased transparency into delivery health, dependencies, decisions, and portfolio risks
• Reduced execution bottlenecks, unresolved dependencies, and unplanned escalations
• Successful delivery and operational adoption of strategic, modernization, resilience, and lifecycle initiatives

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.