Your Team's Impact 

In the fast-evolving landscape of financial services, middle office teams face the challenges of balancing day-to-day operations with strategic business initiatives. FactSet’s Client and Managed Services team facilitates this balance by providing advanced, proprietary solutions that bolster operational efficiency, ensure high data integrity, and create timely access to essential insights. This allows our clients to focus more on important strategic pursuits.

Joining our team means you will bridge the gap between sophisticated financial software and investment professionals. Your deep understanding of finance coupled with expertise in FactSet platforms will help clients streamline their research and analysis processes enhancing their operational efficiency. As a part of a crucial arm of FactSet, our Services team complements the Data and Software sectors, offering unparalleled service and deep insights into system intricacies.

What You'll Do 

Our Managed Services team is seeking a Technology Consultant to take a pivotal role in our Buy-side Reporting Client and Managed Services team. This position offers an opportunity to become a subject-matter expert in FactSet’s premier financial software solutions, particularly focusing on Client Reporting.

You will be expected to assist our clients with their business and technical requests, questions, and queries from the Reporting suite of products that Client Solutions covers. One of the main responsibilities of this role is to ensure the nominal operation of environments, by using our monitoring platforms and running ad-hoc checks on servers, databases and other components of the reporting platforms we service.

Responsibilities:

• Participate in project-based work, including change requests, software upgrades, and other non-Business-As-Usual activities.
• Facilitate integration of FactSet systems using APIs, Web Services, automation, scheduling, and monitoring tools; tasks may involve programming, scripting, and database management.
• Automate client environments and design complex workflows, managing the complete flow of financial data—data loads, checks, calculations, extracts, and reporting.
• Monitor and advise on client environments, troubleshoot issues, and ensure smooth operations with advanced monitoring platforms.
• Analyze and resolve complex technical issues related to client architecture, including software testing and specific investigations.
• Deepen product knowledge across various modules, focusing on technical aspects such as system architecture, application server setup, and database tuning.
• Collaborate with global sales specialists, consultants, and clients to provide operational support and enhance user satisfaction.

What We're Looking For

Required Skills:

• University degree in Computer Science, Engineering, Finance, or Mathematics.
• 3+ years of relevant professional experience.
• Exceptional communication skills, especially in client-facing scenarios.
• Analytical thinker with strong problem-solving capabilities.
• Fluency in English both written and verbal.

Desired Skills:

• Stored Procedures writing and debugging
• Performance tuning of SQL code
• Familiar with some of the major DBMS like Oracle, SQL Server, PostgreSQL, etc. 
• Application server setup (e.g. Tomcat, JBoss/WildFly) 
• Web Services, APIs, XML, JSON
• HTML syntax familiarity
• Experience with programming or scripting languages, e.g. shell, Python, Java, JavaScript, C#, VBA, etc. 
• Knowledge of financial instruments or related software 
• Any experience in Financial Reporting 
• Technical skills with financial software applications 
• Working with Excel (data and chart manipulation through VBA and other functions)
• Windows Servers, IIS
• SAML configuration / setup

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. 

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, and family leave. 

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

• Career progression planning with dedicated time each month for learning and development. 

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn more about our benefits here.