Overview:

Participates in training programs hosted by the Tech Academy designed to develop entry-level technical skills across a variety of technology disciplines. Responsible for learning the base technology utilized by the team, including obtaining knowledge about operating systems, software systems, and related procedures.

Primary Responsibilities:

• Complete a comprehensive training program to develop entry-level technical skills in a specific technical discipline such as Software Engineering, Infrastructure, Cybersecurity, or Data & Analytics.
• Work alongside a mentor to complete on-the-job training over a set time frame to gain a broader understanding of their technology discipline, how specific technologies are utilized at the Bank, and how those technologies work together to deliver solutions and services to internal and external customers.
• Shadow team members as they complete project work and maintenance activity.

• Attend internal and external technology training from classroom training, webinars, vendor conferences, and/or from more senior members of the team.

• Shadow team with after hour support for project implementations or responding to incidents.

• Read existing procedures specific to activities the staff is engaged in.

• Participate in capacity planning discussions.

• Shadow team in responding to and resolving incidents.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

The Technology Apprentice participates in a comprehensive training program designed to launch the candidate’s career in a technology-related field. The Program offers a combination of career planning, technical and competency-based training, and mentorship activities to prepare incumbents for a successful career in Technology.

Supervisory/Managerial Responsibilities:

None

Education and Experience Required:

• High school diploma or equivalent (GED)
• Successful completion or enrollment of a Bank approved technology skills development program
• Proficiency with personal computers and knowledge of pertinent spreadsheet, word processing, database, presentation, and email software
• Demonstrated ability to learn new technical skills                        
• Strong verbal and written communication skills
• Proven interpersonal skills                                             
• Detail oriented
• Proven organizational and time management skills                           

Education and Experience Preferred:

• Associate’s degree in Computer Science or Information Technology related field
• Advanced coursework in a technology discipline
• Strong analytical skills
• Strong problem-solving skills       
• Exposure to development tools, application support software and hardware platforms                              
• Prior experience handling multiple tasks in support of various assignments

Location