General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

·         Serve as single point of contact for client service projects, agreements, and spare parts

·         Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

·         Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

·         Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

·         Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

·         Recommend and implement risk assessment and abatement plan to meet targets

·         Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

·         Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines

·         Design competitive and viable technical approaches to resolve client issues

·         Produce accurate project execution estimates for cost and price evaluations of potential service orders

·         Develop pricing strategies to maximize service project margins

·         Evaluate supplier proposals to determine best technical and most economical solution for the application

·         Identify opportunities, initiate, and execute process improvement initiatives in the organization

·         Provide individual contributions necessary to meet client and business commitments

·         Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

·         Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

·         Comply with all Company policies, practices, and procedures and all regulations and laws

·         Recommend viable improvements proactively

·         Ensure effective utilization of business tools and processes

Requirements

• ·         Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
• ·         2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
• ·         Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• ·         Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• ·         Demonstrated continuous improvement in areas of responsibility
• ·         Proficiency in MS Outlook, Excel, Word, and PowerPoint

Preferred Qualifications

·         5 or more years of project management experience, including capital contracts in excess of $1M per contract

·         5 or more years of systems or application engineering experience

·         Demonstrated success in client facing, sales or marketing related

·         Proficiency in Oracle

·         Proficiency in MS Projects, Access

Link to TMEIC Corporation Americas website

https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer