Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How you will make an impact?

Deliver outstanding customer experience through exceptional pre-sales and post-sales technical support. Collaborate closely with commercial and portfolio teams to develop training resources, accelerate sales opportunities and achieve overall business objectives across the following portfolios:

a) Gas Safety Detection (GT) – Portable and fixed gas detection and lone-worker solutions supporting customers across energy, oil & gas, mining, industrial and project-based applications.

b) Material Sciences (MS) – Material preparation, testing, measurement and analysis equipment supporting customers across manufacturing, quality control, research, laboratory and academic environments.

What will I do?

• Deliver technical support for our Gas Safety Detection & Material Sciences products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
• Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
• Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
• Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
• Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
• Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
• Take ownership to resolve and/or escalate customer issues and complaint when necessary.
• Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.

• Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems.

How will you get here?

Education:

• BSc in a scientific, engineering or related technical discipline is desirable but not essential. Relevant industry experience will be highly regarded.

Experience:

• Minimum of 3+ years of relevant industry or related technical experience, preferably within the gas safety detection industry.
• Experience in a customer-facing technical or commercial role including providing technical presentations, product demonstrations or training to a variety of audiences is strongly preferred.

• Demonstrated hands-on experience with Gas Safety Detection products and applications, including portable and/or fixed gas detection systems. Experience with Material Sciences products and applications is also desirable.
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• Experience supporting customers in industries such as oil & gas, energy, mining, or industrial processing is highly desirable.

• Strong organizational and time management skills to effectively prioritize tasks and manage multiple responsibilities.

Other Job Requirements:

• Possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers.
• Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
• Ability to work independently and travel across the Australia and New Zealand (ANZ) region to fulfil key responsibilities, with domestic and occasional international travel required (approximately 30%).
• Proficient in English (oral and written)
• Valid driving permit required.

• Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today: http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.