Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

• Case Management Support: Manage support cases, partner with the technical team to resolve defects, and coordinate with stakeholders to ensure effective issue resolution.
• Key User Partnership & Communication: Collaborate with Key Users, maintain clear communication channels, and reinforce the overall support model across business units.
• Project Support & Testing: Contribute to the delivery of project initiatives and provide support during testing to ensure quality, accuracy, and smooth implementation.
• Security Roles Onboarding: Partner with TA/W&L/PE Super Users, and Work & Life Promotion in Place and Position Management security role onboarding.
• Training & Knowledge Building: Develop People Services user guides and training materials and facilitate training sessions to build PS capability and drive adoption.
• Trend Analysis: Identify recurring issues and trends in partnership with Key Users, and bridge findings with EE Leads to enhance support processes for People Services.

Job specific requirements:

• Completed university degree
• High-level English proficiency (written and oral). Portuguese is a plus.
• Proven experience working with Workday (HCM modules preferred).
• Proficiency in Excel and data management tools. Experience with AI tools is a plus.
• Strong stakeholder management and communication skills (written and oral).
• Ability to identify problems and articulate them clearly to cross-functional partners.
• Experience training and presenting to groups of people.
• High attention to detail.
• Ability to multitask and manage competing priorities effectively.
  
  

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type