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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

Configure, support and improve SaaS and third-party applications while resolving complex issues escalated by front-line support teams. As a Technical Analyst, SaaS Platforms and Third-Party Apps, you’ll help keep assigned applications reliable, secure and aligned with business needs.

You’ll be part of a team that manages a broad portfolio of SaaS platforms and third-party applications and works with product architects, Service Desk, Deskside Support, cybersecurity and other technology partners to implement, sustain and troubleshoot solutions.

We’re looking for a practical technology problem-solver who enjoys learning different platforms, working through complex issues and turning technical analysis into reliable solutions – someone who’s collaborative, curious and comfortable applying established architecture and security standards while supporting a diverse portfolio of business applications.If you enjoy hands-on configuration, technical troubleshooting and learning how different applications and services work together, this could be the role for you.

What you’ll do

• Configure, maintain and support SaaS platforms and third-party applications within established architecture guidelines and security standards
• Investigate and remediate complex application issues escalated by Service Desk, Deskside Support and other technical support teams
• Complete application implementation, configuration and light development work behind the scenes to support business needs
• Analyze incidents, identify root causes and implement practical fixes or escalate technical and design concerns when needed
• Work with product architects and technology partners to ensure configurations and solutions align with architecture, integration and cybersecurity requirements
• Document configurations, support procedures, technical findings and recurring issues to strengthen application sustainment and team knowledge

What you’ll bring to the team

Required qualifications:

• A bachelor’s degree in computer science, information technology or a related field
• Minimum one year of related experience in application support, technology services, systems configuration or a related IT environment (or an equivalent combination of education and experience)
• Experience configuring, supporting or sustaining business applications, SaaS platforms or third-party solutions
• Ability to investigate complex technical issues, analyze available information and identify practical remediation steps
• Understanding of application configuration, systems analysis, development concepts and technology support practices
• Ability to work within established architecture, cybersecurity and technology standards
• Strong analytical, communication, documentation and collaboration skills

Preferred qualifications:

• Experience with Microsoft technologies, device management, application engineering or enterprise technology services
• Exposure to APIs, integrations, cybersecurity services or other technologies that support connected enterprise applications
• Experience supporting implementations, release activities, incident management or application sustainment
• Hands-on internship, co-op or project experience configuring and supporting technology solutions

Not sure you meet every requirement? We encourage you to apply anyway.