Position overview

Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes.  

We are looking for a professional from Civil Engineering experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide.  

You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.   

The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers.  We do this by helping our customers achieve their business goals while maximizing the use and adoption of our solutions

Responsibilities 

• Deliver live coaching sessions to drive adoption of Autodesk Solutions  

• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology  

• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption  

• Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions  

• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges  

Minimum Qualifications  

• Fluency in English + either advanced level of French

• Expert knowledge of Autodesk Civil 3D and Autodesk AutoCAD in a production environment  

• 5 – 6 years Civil Engineering or related field experience  

• Advanced knowledge of the industry needs and workflows  

• Bachelor’s degree in civil engineering 

• Public speaking/presentation skills

• Additional knowledge of Autodesk Construction Cloud, Autodesk Map 3D, and GIS is beneficial  

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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