Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Key Responsibilities 

• Act as a technical expert and advocate for the PCS portfolio. 

• Deploy PCS portfolio initiatives including in-clinic, remote, and patient and clinic services. 

• Increase user adoption and confidence across the PCS portfolio by clearly articulating its value to internal and customer stakeholders 

• Provide expertise on data management setup, including CareLink and FocusOn, and support end-to-end data flow understanding.  

• Responsible for coordinating and delivering responses to tenders related to PCS and data protection/GDPR. Collaborates with relevant stakeholders to gather and consolidate input, communicates key information to the tender team, and ensures timely, high-quality responses to all PCS-related tender questions. 

Internal engagement:  

• Build partnerships with internal (sales, country teams, technical consultants) to ensure alignment on account plans and support sales and adoption of the PCS portfolio. 

• Support field teams with technical implementation, configuration, and maintenance aligned with local business priorities. 

• Ensure timely and accurate TDM asset allocation and lifecycle management  

• Collect market voice-of-customer insights to support product and solution improvements. 

External engagement:  

• Engage hospital stakeholders (HCPs, IT, DPOs) to support solution integration and optimize portfolio usage. 

• Assess customer environments, define technical requirements, and coordinate implementation through final commissioning. 

• Provide scalable post-deployment support including troubleshooting, software updates, and user guidance. 

• Educate stakeholders on data flow, GDPR, data privacy, and security considerations. 

• Build and maintain relationships with hospital IT, data security, and operational stakeholders. 

• Identify customer barriers and contribute to mitigation strategies to drive meaningful value. 

Qualifications 

• Background in technical roles such as IT support, application specialist, or technical consultancy (~2+ years). 

• Experience in healthcare or MedTech environments is preferred  

• Bachelor's degree with a technical scope such as engineering, IT, or related field required; advanced degree preferred. 

• Ability to manage multiple projects independently and prioritize effectively. 

• Comfortable working in a field-based role with significant on-site customer interaction. 

Skills & Competencies 

• Strong technical expertise in deployment, maintenance, and troubleshooting. 

• Good understanding of IT infrastructure and network environments. 

• Ability to communicate technical concepts clearly to clinical and IT stakeholders. 

• Customer-focused mindset 

• Knowledge of data privacy and security considerations in healthcare environments. 

• Strong problem-solving skills and ability to address technical challenges. 

• Selling & Objection handling skills 

• Ability to drive effective collaboration across internal teams and external stakeholders. 

• Ability to gather customer insights and support continuous improvement. 

• High level of autonomy, organization, and accountability in a field-based role. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

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