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Team Support Staff

Grand Rapids, MI

We are seeking detail‑oriented and service‑focused Team Support Staff to provide administrative and operational support to programs within Hospital, Residential, and Outpatient settings. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person‑centered, and recovery‑focused environment.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans
• Competitive Front Loaded PTO Packages
• 403(b) Retirement Savings Plan
• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Team Support Staff Key Responsibilities:

• Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned
• Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment
• Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values
• Maintain required training and competencies and perform additional duties as assigned

Team Support Staff Qualifications:

• High School Diploma or equivalent required
• Minimum of one year of related administrative or support experience preferred
• Experience with Microsoft Office applications preferred
• Strong organizational, communication, and customer service skills
• Ability to prioritize tasks and manage workflow independently
• Ability to work collaboratively within an interdisciplinary team
• Commitment to culturally inclusive, compassionate service
• Valid Michigan driver’s license may be required

Team Support Staff Additional Details:

• Pay based on education and experience
• Non‑Exempt (hourly) position
• Schedule may vary based on program needs
• Office‑based role with minimal exposure to adverse environmental conditions
• Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screen.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.