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Job Description

Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work.

As a Team Leader on our team you will:

• Ensure delivery of services meets contractual KPIs, quality standards, and financial targets 
• Handle escalated customer issues and provide subject matter expertise 
• Monitor attendance, work performance, and compliance with policies and legal requirements 
• Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies 
• Implement corrective actions for performance issues, up to and including termination 
• Communicate expectations, updates, and process changes effectively to staff 
• Manage shift-wide projects to improve productivity, quality, and service processes 
• Collaborate with clients to align on strategy, KPI performance, and service delivery 

Concentrix if a great match for you if you have:

• Bilingual or proficient level of French and advanced level of English
• Previous management experience in a contact center environment 
• Strong communication skills, both written and verbal 
• Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables 
• Work well under pressure and follow through on items to completion 
• Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in It for You

• Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00
• Salary range between 26,000 - 30,000 euros gross/year
• Excellent office location in Benalmadena
• Wellness programs and initiatives
• Access to training and development programs.
• Opportunities for career advancement.
• Leadership development initiatives.
• Referral bonus when recommending a friend who joins Concentrix.
• Diverse and inclusive workplace culture.
• Recognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects

Apply Now and Join Concentrix and play a key role in driving partner success and digital transformation.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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