ABOUT THE ROLE:

Here at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our Acquiring Transaction Monitoring team in our first line of defence with experience in transaction monitoring within the card acquiring space or merchant banking, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem.

Your team will be responsible for the monitoring of the transaction and behaviours across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This role is a key element of our team, so we’re looking for someone who is a passionate investigator, possesses good knowledge on merchant payments, who will help reduce risk to tide, and let our members get back to doing what they love.

• Lead, manage, and mentor a team of Transaction Monitoring Analysts, ensuring they meet performance metrics, including transaction reviews, case resolution times, and fraud detection accuracy.
• Conduct regular performance reviews, provide constructive feedback, and develop individual training plans to improve team capabilities.
• Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
• Supervise the monitoring of acquiring transactions, ensuring suspicious activities are detected in real-time or through post-transaction analysis.
• Oversee the monitoring of merchant acquiring activities, including card payment authorizations, settlements, chargebacks, and disputes, ensuring all processes follow best practices.
• Ensure all monitored transactions comply with industry regulations and standards, including  AML, and card network rules (Visa, MasterCard, etc.).
• Develop strategies to reduce fraudulent activities across merchant card payments and ensure merchants meet compliance requirements.
• Use data-driven insights to recommend improvements in transaction monitoring processes and fraud mitigation strategies.
• Keep the team updated on emerging fraud trends and adjust detection rules and constantly measure, assess and improve our risk policies, procedures and controls across products
• Foster a collaborative team environment focused on continuous improvement and high operational efficiency.
• Representing your area in front of different stakeholders, including internal and external auditors.

WHAT WE ARE LOOKING FOR:

• You are willing to work in flexible shift patterns.
• 3-5 years of experience in merchant banking, card acquiring, merchant acquiring, transaction monitoring, or merchant card payments with automated processes and data driven decisioning tools/culture.
• Proven leadership experience, with a track record of managing teams in a fast-paced, high-volume environment.
• Deep understanding of card acquiring processes, merchant acquiring systems, payment networks (Visa, MasterCard, etc.), and fraud detection methodologies.
• Analytical mindset with a proven ability to interpret complex transaction data and identify fraud patterns.
• Excellent communication and stakeholder management skills, with experience in handling escalations and coordinating cross-functional teams.
• Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment.