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Main Accountabilities:

1. Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.

2. Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

3. Customer relations: Proactively informs customers about status based on input and clarifies any questions. Ensures a positive customer experience throughout the entire process.

4.Responsible for all the projects assigned for self and team – from order booking to dispatch – Including but not limited to. Sales order booking /Drawing approvals / manufacturing schedules / Including FAT / Payment / SAP invoicing/Dispatch. 

5. Responsible for Revenue and collection for allocated region for self and team.

5. Living the core values of safety & integrity which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

Bachelor’s in engineering (Electrical preferable) with 12-15 years of experience or Diploma with 15-20 years of experience.

Experience in project management / Order management from switch gear / transformers industry.

Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks 

Experience of handling teams of 3-4 people

SAP/S4 Hanna

Accessibility and reasonable accommodation

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This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.