Work Schedule

Environmental Conditions

Job Description

The Team Lead Site Services ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the team. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the team.

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

What You'll Do:
• Direct and participate in all aspects of daily operations of the department.
• Manage the Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.
• Maintain and oversee Manufacture List, Supply Orders, Courier Contact Sheets, Backorders, and Special Account Set Up.
• Provide training to new staff members and when new processes are implemented. Evaluate performance and identify and correct performance problems.
• Serve as a point of escalation for calls related to supplies and logistical issues and escalate to management or the appropriate department to ensure satisfaction of internal and external customers.
• Coordinate and resolve issues or concerns during the study set-up process with the Site Services Logistics Coordinators and Associate Site Services Assistants.
• Obtain and maintain the Key Performance Indicators with the kit vendors.
• Assist management with training, quality compliance, SOP reviews, and updates.
• Act as a backup to the Supervisor and/or Senior Manager.

Education and Experience Requirements:
• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:
• Knowledge of Good Clinical Practices
• Strong attention to detail
• Strong organizational skills
• Accurate data entry skills
• Proficient computer skills including Microsoft Office
• Effective negotiation and problem resolution skills
• Good verbal communication skills
• Superior analytical, interpersonal and time management skills
• Critical thinking and problem solving skills to support quality decision making
• Ability to work in a collaborative team environment

Working Environment:
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.

Why join us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs.